Senior Software Engineer - Contact Centre Platform & DevOps

Westpac New Zealand; Auckland; On-site; NZD 120,000 - 190,000; Full time

Benefits offered by this job

Holiday & wellbeing

Wellbeing leave

Banking benefits

Professional growth

Recognition

School holiday subsidy

Volunteer days

Job summary

Westpac New Zealand is seeking a Senior Software Engineer to join the Modernise Contact Centre squad, developing and maintaining contact centre platform solutions and delivering reliable technology for our customers. You will work across APIs, middleware, CI/CD, automation and production support, mentor engineers and help drive platform modernisation while collaborating with cross-functional teams.

This on-site Auckland role offers opportunities for growth, a supportive team environment and a

Qualifications

• Microsoft Dynamics 365 development experience.
• Contact centre domain knowledge.
• Experience with APIs, middleware, CI/CD, automated testing and production support.
• Strong problem-solving, communication and mentoring skills.

Responsibilities

• Develop and maintain contact centre platform solutions.
• Build and support integrations using APIs and middleware.
• Apply CI/CD, automation, testing and DevOps practices.
• Support production systems and drive continuous improvement.
• Mentor engineers and contribute to strong engineering practices.

Skills

Dynamics 365

APIs

CI/CD

Automated testing

Mentoring

Production support

Problem solving

Communication

Tools

Java

Spring Boot

Cloud-native platforms

Monitoring tools

Job description

Westpac New Zealand is seeking a Senior Software Engineer to join the Modernise Contact Centre squad, developing and maintaining contact centre platform solutions and delivering reliable technology for our customers. You will work across APIs, middleware, CI/CD, automation and production support, mentor engineers and help drive platform modernisation while collaborating with cross-functional teams.

This on-site Auckland role offers opportunities for growth, a supportive team environment and a