Senior Software Engineer

Westpac New Zealand; New Zealand; On-site; NZD 120,000 - 170,000; Full time

Benefits offered by this job

4 weeks standard holiday + 5 wellbeing

Purchased leave up to 4 weeks/year

Banking benefits, insurance discounts,

Superannuation scheme

Growth and internal mobility

Volunteer days

Job summary

Westpac New Zealand is seeking a Senior Software Engineer to join the Modernise Contact Centre squad and support critical contact centre platforms. You will work across software development, integrations, automation and production support, delivering reliable technology for customers and frontline teams.

This role involves mentoring engineers, hands-on coding, and contributing to architectural decisions. It offers a collaborative environment with opportunities to influence platform

Qualifications

• Microsoft Dynamics 365 Customer Engagement development experience.
• Contact centre domain knowledge.
• Experience with APIs, middleware, CI/CD, automated testing and production support.
• Strong problem-solving, communication and mentoring skills.

Responsibilities

• Develop and maintain Microsoft Dynamics and contact centre platform solutions.
• Build and support integrations using APIs and middleware.
• Apply CI/CD, automation, testing and DevOps practices.
• Support production systems and drive continuous improvement.
• Mentor engineers and contribute to strong engineering practices.
• Hands-on coding and participate in architectural decisions and solution design.
• Monitor and troubleshoot system performance on an ad-hoc basis.

Skills

Dynamics 365 CE

Contact centre knowledge

API integration

Middleware

CI/CD

Automated testing

Production support

Mentoring

Tools

Microsoft Dynamics 365

Job description

Mō te tūranga | About the Role

We’relooking for a Senior Software Engineer to join our Modernise Contact Centre squad andsupportWestpac’scriticalcontact centre platforms.

You’llwork acrosssoftware development, integration, automation, productionsupportandplatformmodernisation, helping deliver reliable technologyfor customers andfrontline teams.

Whatyou’llbe doing

In this role, you will:

• Develop andmaintainMicrosoft Dynamics andcontact centre platform solutions.

• Build and support integrations using APIs and middleware.

• Apply CI/CD, automation,testingand DevOps practices.

• Support production systems and drive continuous improvement.

• Mentor engineers and contribute to strong engineering practices.

• This is a hands-on role, where you will actively contribute to coding,participateinarchitectural decisionsandinvolve in solution design.

• Monitor and troubleshoot system performance on an ad-hoc basis.

Nā tāu rourou | What will you bring?

You’llbringstrongengineering experience,ownershipand a collaborative mindset, including:

• Microsoft Dynamics 365Customer Engagementdevelopment experience.

• Contact centre domain knowledge.

• Experience with APIs, middleware, CI/CD, automatedtestingand production support.

• Strong problem-solving,communicationand mentoring skills.

Nice to have

Experience in any of the following would be beneficial:

• CCaaS, IVR, telephony or enterprise contact centre technologies.

• Financial services or regulated environment experience.

Westpac Hei Wāhi Mahi | Working at Westpac

In addition to immersing yourself in a supportive team environment, you’ll receive some great job perks and benefits including:

• 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best
• Additional purchased leave options up to 4 weeks per year
• Banking benefits, insurance discounts and superannuation scheme
• Growth and development – we provide opportunities for development and promote internal mobility
• Recognition - we recognise and reward our star performers
• School holiday subsidy - help you balance work and family during school holiday
• 2 Volunteer days per year

Ko mātou tēnei | Our Organisation

At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.

What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!

The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.

Mahi tahi tātou, kaha ake tātou | Together Greater

Applications close:

17 September 2026