Senior Software Engineer

Westpac New Zealand Limited; Auckland; Hybrid; NZD 120,000 - 160,000; Full time

Benefits offered by this job

4 weeks holiday + 5 wellbeing days

Banking benefits

Growth and development opportunities

Recognition

Volunteer days

School holiday subsidy

Job summary

Westpac New Zealand Limited is seeking a Senior Software Engineer to join the Modernise Contact Centre squad, delivering reliable technology for customers and frontline teams. You will develop and maintain Dynamics 365 CE and contact centre platform solutions, build integrations via APIs, apply CI/CD and automated testing, and mentor engineers.

This is a hands-on role involving coding, architectural input and producing robust production support.

Qualifications

• Microsoft Dynamics 365 CE development experience.
• Contact centre domain knowledge.
• Experience with APIs, middleware, CI/CD, automated testing and production support.
• Strong problem-solving, communication and mentoring skills.
• Nice to have CCaaS, IVR, telephony or enterprise contact centre technologies.
• Financial services or regulated environment experience.

Responsibilities

• Develop and maintain Microsoft Dynamics and contact centre platform solutions.
• Build and support integrations using APIs and middleware.
• Apply CI/CD, automation, testing and DevOps practices.
• Support production systems and drive continuous improvement.
• Mentor engineers and contribute to strong engineering practices.
• Active coding and involvement in solution design and architectural decisions.
• Monitor and troubleshoot system performance on an ad-hoc basis.

Skills

Dynamics 365 CE

Contact centre knowledge

APIs

Middleware

CI/CD

Automated testing

Production support

Mentoring

Communication

Job description

Mō te tūranga | About the Role

We’re looking for a Senior Software Engineer to join our Modernise Contact Centre squad and support Westpac’s critical contact centre platforms. You’ll work across software development, integration, automation, production support and platform modernisation, helping deliver reliable technology for customers and frontline teams.

What you’ll be doing

In this role, you will: Develop and maintain Microsoft Dynamics and contact centre platform solutions. Build and support integrations using APIs and middleware. Apply CI/CD, automation, testing and DevOps practices. Support production systems and drive continuous improvement. Mentor engineers and contribute to strong engineering practices. This is a hands‑on role, where you will actively contribute to coding, participate in architectural decisions and involve in solution design. Monitor and troubleshoot system performance on an ad‑hoc basis.

What will you bring?

You’ll bring strong engineering experience, ownership and a collaborative mindset, including: Microsoft Dynamics 365 Customer Engagement development experience. Contact centre domain knowledge. Experience with APIs, middleware, CI/CD, automated testing and production support. Strong problem-solving, communication and mentoring skills. Nice to have Experience in any of the following would be beneficial: CCaaS, IVR, telephony or enterprise contact centre technologies. Financial services or regulated environment experience.

Westpac Hei Wāhi Mahi | Working at Westpac

In addition to immersing yourself in a supportive team environment, you'll receive some great job perks and benefits including:

• 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best
• Additional purchased leave options up to 4 weeks per year
• Banking benefits, insurance discounts and superannuation scheme
• Growth and development – we provide opportunities for development and promote internal mobility
• Recognition - we recognise and reward our star performers
• School holiday subsidy - help you balance work and family during school holiday
• 2 Volunteer days per year

Ko mātou tēnei | Our Organisation

At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together. What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you! Tono mai ināianei!

Mahi tahi tātou, kaha ake tātou | Together Greater

Our culture is rich with stories of how our people like to help, our customers, our community and each other. This is reflected through flexible working arrangements to ensure that our people have a balance in their life with those things that are important to them. Through ensuring that we provide opportunities to everyone regardless of what society throws at them, we are a safe place to work where you are treated equally and appreciated.

Applications close: 17 September 2026