Software Engineer

Westpac New Zealand; Auckland; On-site; NZD 80,000 - 105,000; Full time

Job summary

Westpac New Zealand is hiring for a role focused on designing and maintaining automation solutions across contact centre platforms and integrations. You’ll collaborate with engineers, platform specialists, vendors and stakeholders to raise quality and minimize delivery risk.

You will build and maintain automated functional, API, integration and end-to-end tests, embed testing into CI/CD pipelines, review requirements, and help ensure release readiness while investigating defects and driving

Qualifications

• Experience in Microsoft Dynamics 365 development and contact centre environments.
• Strong automation testing experience across API, integration, regression and end-to-end testing.
• Knowledge of CI/CD, DevOps and Agile delivery; programming language proficiency.

Responsibilities

• Build and maintain automated functional, API, integration, regression and end-to-end tests.
• Embed testing into CI/CD pipelines and support shift-left practices.
• Review requirements, identify quality risks and support release readiness.
• Investigate defects and contribute to continuous improvement.

Skills

Automation testing

API testing

End-to-end testing

CI/CD

Tools

Postman

Selenium

Playwright

Jenkins

Job description

Mō te tūranga | About the Role

You’ll design and maintain automation solutions across contact centre platforms and integrations, working with engineers, platform specialists, vendors and stakeholders to improve quality and reduce delivery risk.

Mō te tūranga | About the Role

You’ll design and maintain automation solutions across contact centre platforms and integration, working with engineers, platform specialists, vendors and stakeholders to improve quality and reduce delivery risk.

What You’ll Be Doing

• Build and maintain automated functional, API, integration, regression and end-to-end tests.
• Embed testing into CI/CD pipelines and support shift-left practices.
• Review requirements, identify quality risks and support release readiness.
• Investigate defects and contribute to continuous improvement.

Nā tāu rourou | What will you bring?

• Experience in Microsoft Dynamics 365 development and contact centre environments.
• Strong automation testing experience across API, integration, regression and end-to-end testing.
• Good understanding of quality engineering, CI/CD, DevOps and Agile delivery.
• Knowledge of software development principles and at least one modern programming language.
• Strong troubleshooting, communication and stakeholder engagement skills.

Nice to have

• Experience with CCaaS, PureCloud, IVR or telephony solutions.
• Experience with tools such as Postman, Selenium, Playwright, Cypress, Jenkins or CloudBees.
• Experience with Java, Spring Boot, Splunk, Dynatrace, Docker, Kubernetes or cloud-native environments.
• Experience in banking, financial services or another regulated industry.

Ko mātou tēnei | Our Organisation

At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.

What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!

We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.

Mahi tahi tātou, kaha ake tātou | Together Greater

Applications Close

20 August 2026