Senior Quality Process Lead

Tait Communications; Christchurch; Hybrid; NZD 120,000 - 160,000; Full time

Benefits offered by this job

Health insurance after 12 months

Free onsite parking

Gym facilities

Onsite café

Long service benefits

Active social club

Job summary

Tait Communications in Christchurch, New Zealand, is seeking a Senior Quality Process Lead to drive process excellence and strengthen quality systems across the business. You will identify opportunities to improve how we work, ensure regulatory compliance, and promote scalable processes that support growth.

You will partner with leaders and SMEs to design future-state processes, build quality capability through coaching and training, and lead audits and performance reporting to deliver

Qualifications

• Experience leading process improvement initiatives across cross-functional organisations.
• Strong knowledge of Quality Management Systems and continuous improvement practices.
• Auditing experience with ISO 9001, ISO 27001, and service delivery environments.
• Experience developing quality frameworks, procedures, and documentation.
• Strong stakeholder engagement and influencing skills.
• Experience working in international or multi-site businesses.
• Able to deliver practical, value-driven process improvements.
• A relevant tertiary qualification or equivalent professional experience.
• Experience in telecommunications, technology, engineering, SaaS, or service-based organisations advantageous.

Responsibilities

• Partner with teams across the organisation to analyse end-to-end processes and identify opportunities to improve efficiency, consistency and customer outcomes.
• Lead the design and delivery of process improvement initiatives that strengthen operational performance, reduce risk, and embed sustainable ways of working across the enterprise.
• Build quality capability across the organisation through training, coaching, and practical guidance.
• Maintain and enhance Quality Management Systems to remain fit for purpose and aligned to standards.
• Lead internal reviews and audits, and oversee corrective actions through to sustained resolution.
• Lead quality performance reporting and management review processes for visibility of trends and risks.
• Develop scalable quality and performance systems to enable growth into new markets and products.

Skills

Process improvement

Quality Management Systems

Auditing (ISO 9001/27001)

Stakeholder engagement

Cross-functional leadership

International/multi-site experience

Practical problem solving

Continuous improvement culture

Education

Tertiary qualification

Job description

## Senior Quality Process LeadApply: New Zealand, Christchurch: Full time: Posted Today: End Date: October 19, 2026 (15 days left to apply): JR100325**We Go Beyond for A Safer World** Are you passionate about quality, process improvement, and helping teams work smarter? We're looking for a Senior Quality Process Lead to drive process excellence, strengthen quality systems, and support continuous improvement across our global business. **Te Tūranga - The Role** As a Senior Quality Process Lead, you will be responsible for identifying opportunities to improve how we work, ensuring compliance with quality and regulatory standards, and helping teams adopt efficient, scalable processes that support business growth. You'll work closely with leaders and subject matter experts to evaluate current practices, develop future-state processes, maintain quality management systems, and promote a culture of continuous improvement across the organisation. Key responsibilities include: * Partnering with teams across the organisation to analyse end-to-end processes and identify opportunities to improve efficiency, consistency and customer outcomes.* Leading the design and delivery of process improvement initiatives that strengthen operational performance, reduce risk, and embed sustainable ways of working across the enterprise.* Building quality capability across the organisation through training, coaching, and practical guidance, while ensuring systems and processes enable consistent, scalable performance.* Maintaining and enhancing our Quality Management Systems, ensuring they remain fit for purpose and aligned to industry standards and regulatory requirements.* Leading internal reviews and audits, supporting teams to meet compliance expectations, and overseeing corrective actions through to effective, sustained resolution.* Leading quality performance reporting and management review processes, giving managers clear visibility of trends, risks, and priorities for improvement.* Developing scalable quality and performance systems that enable growth into new markets and support new products and services.To view the Position Description click here. **Ō pūkenga - About You** You'll be a collaborative and influential quality professional with the ability to navigate complex environments and drive meaningful improvements. You will bring: * Experience leading process improvement initiatives across cross-functional organisations.* Strong knowledge of Quality Management Systems and continuous improvement practices.* Auditing experience with ISO 9001, ISO 27001, and service delivery environments.* Experience developing quality frameworks, procedures, and documentation.* Strong stakeholder engagement and influencing skills.* Experience working in international or multi-site businesses.* A proven ability to deliver practical, value-driven process improvements.* A relevant tertiary qualification or equivalent professional experience. Experience within telecommunications, technology, engineering, SaaS, or service-based organisations would be advantageous, along with exposure to global operating models, supplier due diligence, product development environments, or acquisition and integration activities.**Ngā painga - what's in it for you?** We are an employer that is committed to making a difference for families and communities and supporting people to build rewarding careers. We achieve this through employing people who connect with our Values (Commitment to listen. Courage to Act and Integrity to Deliver) that underpin our way of working together. We are committed to investing in our people, developing both individuals and teams to support a high-performance culture. * We prioritise your wellbeing through health insurance after 12 months, annual flu vaccinations and extra sick leave in your first year.* We provide a comfortable work environment through modern office facilities with free onsite parking, gym, and café.* We recognise your commitment through long service benefits.* We balance work with fun through our active social club! **About Us** For more than 50 years, Tait Communications has been designing, delivering, and supporting critical communications networks for public safety, transportation and utility customers around the world. Founded in Christchurch by Sir Angus Tait, we now have a network of customers and offices that spans the globe. Our employees value being part of a creative team committed to providing technological solutions that make a real difference to the communities we support. By joining Tait, you'll be joining a community of people with a wealth of knowledge and expertise, who care deeply about their work and the genuine impact it has for our customers, and who support each other to grow and develop. **Diversity & Inclusion Statement**Tait Communications is committed to fostering a diverse, equitable and inclusive workplace where everyone feels valued, respected and empowered to succeed. We are encourage applications from all backgrounds to apply. **How to Apply** Sound like your kind of role? If you are looking to take the next step in your career and are ready to work for a high performing organization, alongside talented people, please submit your application with CV and cover letter via our online careers site. Only applications submitted through the official application process will be considered. Applications will be assessed as they are received, and your CV will be held unless you contact us to request this to be removed. For more information about the company, our products and solutions offered to our customers, please visit our website: www.taitcommunications.com We encourage applications from all backgrounds to apply.