Senior Quality Process Lead

Tait International Limited; Christchurch; On-site; NZD 120,000 - 160,000; Full time

Benefits offered by this job

Health insurance after 12 months

Modern office facilities with onsite,

Gym access and cafe

Job summary

Tait Communications is seeking a Senior Quality Process Lead to drive process improvements, maintain quality management systems, and support growth across markets. You will collaborate with leaders and SMEs to implement scalable, compliant processes and promote continuous improvement across the organisation.

The role requires auditing experience (ISO 9001/27001), strong stakeholder engagement, and a track record of delivering practical, value‑driven improvements in multi‑site or international

Qualifications

• Experience leading process improvement initiatives across cross-functional organisations.
• Strong knowledge of Quality Management Systems and continuous improvement practices.
• Auditing experience with ISO 9001 and ISO 27001 in service delivery environments.
• Experience developing quality frameworks, procedures, and documentation.

Responsibilities

• Partner with teams to analyse end‑to‑end processes and identify efficiency opportunities.
• Lead design and delivery of process improvement initiatives to strengthen performance.
• Build quality capability through training, coaching and practical guidance.
• Maintain and enhance Quality Management Systems to stay fit for purpose.
• Lead internal reviews and audits and oversee corrective actions to resolution.
• Lead quality performance reporting and management reviews.
• Develop scalable quality and performance systems for growth into new markets.

Skills

Process improvement

Quality Management Systems

Auditing

Stakeholder engagement

Cross-functional collaboration

International/multi-site experience

Tertiary qualification

Education

Tertiary qualification or equivalent

Job description

Te Tūranga - The Role

As a Senior Quality Process Lead, you will be responsible for identifying opportunities to improve how we work, ensuring compliance with quality and regulatory standards, and helping teams adopt efficient, scalable processes that support business growth. You'll work closely with leaders and subject matter experts to evaluate current practices, develop future‑state processes, maintain quality management systems, and promote a culture of continuous improvement across the organisation.

Key responsibilities include:

• Partnering with teams across the organisation to analyse end‑to‑end processes and identify opportunities to improve efficiency, consistency and customer outcomes.
• Leading the design and delivery of process improvement initiatives that strengthen operational performance, reduce risk, and embed sustainable ways of working across the enterprise.
• Building quality capability across the organisation through training, coaching, and practical guidance, while ensuring systems and processes enable consistent, scalable performance.
• Maintaining and enhancing our Quality Management Systems, ensuring they remain fit for purpose and aligned to industry standards and regulatory requirements.
• Leading internal reviews and audits, supporting teams to meet compliance expectations, and overseeing corrective actions through to effective, sustained resolution.
• Leading quality performance reporting and management review processes, giving managers clear visibility of trends, risks, and priorities for improvement.
• Developing scalable quality and performance systems that enable growth into new markets and support new products and services.

Ō pūkenga - About You

You will be a collaborative and influential quality professional with the ability to navigate complex environments and drive meaningful improvements.

You will bring:

• Experience leading process improvement initiatives across cross‑functional organisations.
• Strong knowledge of Quality Management Systems and continuous improvement practices.
• Auditing experience with ISO 9001, ISO 27001, and service delivery environments.
• Experience developing quality frameworks, procedures, and documentation.
• Strong stakeholder engagement and influencing skills.
• Experience working in international or multi‑site businesses.
• A proven ability to deliver practical, value‑driven process improvements.
• A relevant tertiary qualification or equivalent professional experience.
• Experience within telecommunications, technology, engineering, SaaS, or service‑based organisations would be advantageous, along with exposure to global operating models, supplier due diligence, product development environments, or acquisition and integration activities.

Ngā painga - what's in it for you?

• Health insurance after 12 months, annual flu vaccinations and extra sick leave in your first year.
• Modern office facilities with free onsite parking, gym, and café.
• Long service benefits.
• Active social club.

We are an employer that is committed to making a difference for families and communities and supporting people to build rewarding careers. We achieve this through employing people who connect with our Values (Commitment to listen. Courage to Act and Integrity to Deliver) that underpin our way of working together. We are committed to investing in our people, developing both individuals and teams to support a high‑performance culture.

About Us

For more than 50 years, Tait Communications has been designing, delivering, and supporting critical communications networks for public safety, transportation and utility customers around the world. Founded in Christchurch by Sir Angus Tait, we now have a network of customers and offices that spans the globe. Our employees value being part of a creative team committed to providing technological solutions that make a real difference to the communities we support. By joining Tait, you'll be joining a community of people with a wealth of knowledge and expertise, who care deeply about their work and the genuine impact it has for our customers, and who support each other to grow and develop.

Diversity & Inclusion Statement

Tait Communications is committed to fostering a diverse, equitable and inclusive workplace where everyone feels valued, respected and empowered to succeed. We are encourage applications from all backgrounds to apply.