Senior Project Manager

Lever, Inc.; Gisborne; On-site; NZD 90,000 - 130,000; Full time

Job summary

Sapio Sciences is seeking a driven Project Manager to join our expanding Customer Success team in a global context. You will lead deployments of LIMS/ELN and related SDMS solutions, coordinating internal and customer teams to deliver value and maintain high customer satisfaction.

Ideal candidates have proven PM experience in life sciences software, strong communication skills, and the ability to travel to client sites within Europe. A background in Agile methods is preferred.

Qualifications

• Proven experience as a Project Manager in life sciences or software deployments.
• Experience with LIMS/ELN environments and lab informatics is preferred.
• Strong stakeholder engagement across internal and external teams.
• BS/BA in Life Science or related field is preferred.

Responsibilities

• Prime Sapio deployments and major enhancement projects.
• Own deployments from kick-off to go-live and ensure success metrics.
• Coordinate multiple projects and teams to stay on track.
• Advise customers on best practices and Agile deployment methodologies.
• Develop detailed project plans and track time, budget, quality, and success criteria.

Skills

Project Management

Life Sciences

Stakeholder management

Academic background in Life Science

Education

BS/BA Life Science

Tools

Excel

PowerPoint

CRM programs

Job description

About Sapio Sciences

Sapio Sciences is on a mission to accelerate scientific drug discovery and high-throughput clinical and diagnostics for our clients and partners. The Sapio team consists of expert and highly collaborative scientists, software developers, and professionals passionate about providing a best-in-class lab informatics platform and industry-specific solutions.

Sapio is one of the few software providers to offer a truly unified and highly configurable lab informatics platform and a broad suite of purpose-built solutions. The Sapio platform makes it easy for scientists, laboratory, and bio/informatics professionals to streamline and manage their end-to-end laboratory operations, from instrument data integration to workflow and experiment setup to sample and materials management, data management, and scientific data analysis and reporting.

Working at Sapio

At Sapio, we’re not just building lab informatics solutions. We’re creating tools made for the scientist and motivated to make the world a better place.We understand that lab informatics is about more than managing data or connecting workflows. It’s about making life easier for the scientist and making scientific progress faster for everyone. Our platform delivers the levels of configurability, usability and insight that scientists have only ever dreamed of.

We’re a team of scientists, developers and innovators who question convention and stay focused on what matters most - advancing drug discovery science. We challenge the status quo and respond to the needs at the heart of science with powerful solutions that are simple to use, effortless to evolve and downright easy to love.

As part of the Sapio team, you’ll work in a collaborative and forward-thinking environment where your ideas are valued, your growth matters and your work makes a difference.

We’re proud to partner with leading labs around the world, from ambitious start-ups to global organisations, who trust Sapio to support discovery, development and diagnostics with industry-first science-aware solutions.

About the role

Sapio Sciences is seeking a highly motivated and self-starting Project Manager. You will join a rapidly growing team that builds on our recent customer wins, becoming part of an ever-growing global team with the opportunity to help shape our Customer Success organisation. Your knowledge of LIMS, ELN, and SDMS products, and their application within a laboratory setting, will be central to how you deliver our solutions to the delight of our customers — or, if you are new to these products, you should be comfortable learning the processes around this software quickly.

You will prime Sapio deployments and major enhancement projects, owning their success from kick-off through to go-live, and following Sapio's agile deployment methodology to keep customers closely engaged throughout. You will work closely with the Head of Programs and the wider global PM team to secure the right resourcing for each engagement and to establish scalable processes and ways of working across the Customer Success PM organisation.

This is a great opportunity for a self-starting Project Manager who thrives on ownership, is comfortable managing multiple engagements simultaneously, and takes pride in delivering solutions to the delight of our customers.

Essential Responsibilities

• Prime Sapio Sciences deployments and major enhancement projects.
• Own the success of deployments from project kick-off to go-live.
• Manage multiple projects whilst coordinating the team to keep them on track.
• Advise the customer on Sapio Sciences best practice, ensuring the deployment is best placed to succeed.
• Follow Sapio Sciences' agile deployment methodology wherever possible, ensuring regular customer communication touch points are in place.
• Develop detailed project plans to guide the customer and internal teams through the engagement, ensuring time, budget, quality, and success criteria are met for each project.
• Regularly evaluate progress vs. plan, raising issues in a timely fashion to ensure corrective action plans are quickly put in place.
• Work to ensure that all Sapio teams are well briefed prior to any deployment and maintain a highly professional customer engagement.
• Work closely with the Head of Programs to ensure appropriate internal resource allocation is achieved across projects.
• Document customer feedback and ensure issues are addressed to provide the best customer experience and ultimate success of the project.
• Work closely with the Sapio Sciences global PM team to establish scalable processes and methods of working across the Customer Success PM organisation, including supporting IT tools.
• Meticulously manage all PM-related deployment services documentation.

Required Skills & Experience:

• Proven experience as a Project Manager
• Experience within Life Sciences, ideally working in a LIMS or ELN software environment
• Substantial experience managing internal and external stakeholders to meet project success, including planning and leading external client workshops and documenting project plans
• BS/BA degree or equivalent in a Life Science (e.g., molecular biology, chemistry) preferred

Required Skills & Abilities:

• Self-starter who is happy to learn from first principles
• Highly respected and trusted by the customers you work with
• A natural problem solver and a great communicator
• Focused on activities that add value and avoiding those that do not
• Determined, persistent, customer-centric, and approachable
• Maintains the highest standards of integrity and respect for co-workers, customers, and prospects
• Proven organisational skills, with the ability to deliver agreed workload within deadlines while maintaining a high degree of accuracy and attention to detail
• Strong analytical, problem-solving, and fact-finding skills, with experience of business change and transformation and the ability to advise on best practice
• Excellent listening and presentation skills
• Effective time management and prioritisation skills
• Good computer skills (Excel, PowerPoint, Word, CRM programs)
• Demonstrated success working responsibly and effectively from a home office
• Ability to travel to client sites within Europe
• Agile Project Management certified or demonstrable experience (Preferred)

Our People

At Sapio Sciences, our people are at the heart of everything we do. Our lab informatics solutions are powered not just by technology, but by a shared commitment to our core values—what we proudly call The Sapio Seven, akaEMBRACE:

- Embrace the future

- Make a difference

- Be true partners

- Remember why we’re here

- Act with empathy

- Commit to transparency

- Excel in quality

These values shape how we work, how we grow, and how we deliver impact for our clients every day.

Reasonable Adjustments

We are committed to ensuring an inclusive and accessible recruitment process. If you require any reasonable adjustments, at any stage across the application, interview & assessment processes then please let us know. We will work with you to support your needs in confidence.

Diversity, Equity & Inclusion

We do not discriminate based on race, colour, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other status protected by law or regulation. We intend that all qualified applicants be given equal opportunity and that selection decisions are based on job-related factors. We are committed to creating a diverse and inclusive workplace and encourage applications from all qualified individuals.