Senior Portfolio Leader, Projects & Customer Delivery

WEL Networks; Hamilton; Hybrid; NZD 180,000 - 230,000; Full time

Benefits offered by this job

Medical insurance

Flexible working options

Relocation assistance

Competitive salary package

Job summary

WEL Networks, based in Hamilton, seeks a senior leader to head Projects and Customer Works, shaping governance, assurance and partner delivery for safe, compliant, predictable outcomes with clear visibility of scope, cost, schedule and commitments.

You will lead a complex portfolio across project delivery, customer works, contract administration and partners, set high standards, lift capability and maintain strong relationships with customers and stakeholders.

Qualifications

• Proven senior leadership experience governing complex project, operations, customer works or partner-led service environments.
• Strong commercial discipline, sound judgement and balance of safety, compliance, cost and schedule.
• Experience creating scalable ways of working across teams, contractors and delivery partners.

Responsibilities

• Leading a complex portfolio across project delivery, customer works, contract administration and partner delivery, with delegated day-to-day ownership.
• Owning and improving delivery framework, including safety, governance, standards, controls and escalation disciplines.
• Building portfolio visibility on delivery confidence, performance, cost, risk, dependencies and customer impacts.
• Setting expectations for team leaders and delivery partners to lift capability and accountability.
• Providing senior sponsorship for High Impact Connections and enabling timely customer outcomes.
• Improving customer works journey from intake to completion, with streamlined workflow management.
• Building trusted relationships with customers, contractors and internal stakeholders, managing partner performance.

Skills

Senior leadership

Portfolio governance

Delivery discipline

Safety and compliance

Stakeholder management

Job description

WEL Networks, based in Hamilton, seeks a senior leader to head Projects and Customer Works, shaping governance, assurance and partner delivery for safe, compliant, predictable outcomes with clear visibility of scope, cost, schedule and commitments.

You will lead a complex portfolio across project delivery, customer works, contract administration and partners, set high standards, lift capability and maintain strong relationships with customers and stakeholders.