Senior Operations Analyst

CGR Services; Auckland; Hybrid; NZD 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid working policy

Paid parental leave (16 weeks)

Birthday leave

Annual leave loading

International mobility opportunities

Job summary

Arup Auckland is recruiting a Senior Workplace Infrastructure Engineer to manage complex endpoint and virtual desktop environments across APAC. You will work hands-on with Intune, AVD, Autopilot, SCCM and Jamf Pro, ensuring secure and reliable workplace technology.

You will contribute to global projects and shape the Workplace Services roadmap. You will provide third-level support, own incidents end-to-end and collaborate with cross-functional teams to deliver scalable solutions in a hybrid

Qualifications

• Strong hands-on experience with Intune, AVD, Autopilot, SCCM, GP and Entra ID.
• Experience managing Windows 11, Linux Ubuntu and macOS devices incl. Jamf Pro.
• Proven ability to troubleshoot AVD/Nerdio and complex endpoint issues.
• PowerShell automation and enterprise deployment experience.
• Clear documentation and communication skills.

Responsibilities

• Join Arup’s Workplace Services team for complex endpoint and VDI challenges.
• Broaden expertise across Microsoft, Apple, Azure and AWS technologies.
• Provide third-level support and own incidents through to resolution.
• Deliver secure, reliable workplace tech across APAC.
• Work spans Intune, Autopilot, Jamf, AVD, SCCM, GP and automation.

Skills

Intune

Azure Virtual Desktop

Windows Autopilot

SCCM

Group Policy

Entra ID

PowerShell automation

Incident management

Documentation & comms

Tools

Jamf Pro

Job description

Senior Operations Analyst Arup•Auckland Central, Auckland, NZ

Joining Arup

Arup’s purpose, shared values and collaborative approach has set us apart for over 75 years, guiding how we shape a better world.

As Senior Workplace Infrastructure Engineer, you will join Arup’s global Workplace Services team, providing essential APAC coverage for our endpoint and virtual desktop platforms.

Watch this short clip to discover how Arup are shaping a better world and how you could be a part of it!

The Opportunity

At Arup, you belong to an extraordinary collective – in which we encourage individuality to thrive. Our strength comes from how we respect, share and connect our diverse experiences, perspectives and ideas. You will have the opportunity do socially useful work that has meaning – to Arup, to your career, to our members and to the clients and communities we serve.

• Join Arup’s global Workplace Services team as a senior Workplace Infrastructure Engineer for complex endpoint and virtual desktop challenges. You’ll combine hands‑on engineering with the freedom to improve services used across a diverse, international workplace.
• You’ll broaden your expertise across Microsoft, Apple, Azure and AWS technologies, contribute to global projects and help shape the Workplace Services roadmap.
• You’ll provide third‑level support, own complex incidents through to resolution and deliver secure, reliable workplace technology across APAC.
• Your work will span Intune, Autopilot, Jamf, Azure Virtual Desktop and legacy SCCM and Group Policy, alongside automation, documentation, patching and technology rollouts.

Did you know:

Our Digital Technology team are proud prior winners of the IT Team of the Year at the Chartered Institute of IT’s UK IT Industry Awards.

Is this role right for you?

• Strong hands‑on experience with Microsoft Intune, Azure Virtual Desktop, Windows Autopilot, SCCM, Group Policy and Entra ID.
• Proven support of Windows 11, Linux Ubuntu and macOS devices, including Jamf Pro administration.
• Experience administering and troubleshooting Azure Virtual Desktop/Nerdio and complex endpoint, application and user‑profile issues.
• PowerShell automation skills, with practical experience of enterprise application deployment, patching and vulnerability remediation.
• A methodical, accountable and collaborative approach, with clear technical documentation and communication skills.

What we offer you

At Arup, we care about each member’s success, so we can grow together.

Guided by our values, we provide an attractive total reward package that recognises the contribution of each of our members to our shared success. As well as competitive, fair and equitable pay, we offer a career in which all of our members can belong, grow and thrive – through benefits that support health and wellbeing, a wide range of learning opportunities and many possibilities to have an impact through the work they do.

We are owned in trust on behalf of our members, giving us the freedom, with personal responsibility, to set our own direction and choose work that aligns with our purpose and adds to Arup’s legacy. Our members collaborate on ambitious projects to deliver remarkable outcomes for our clients and communities. Profit Share is a key part of our reward, enabling members to share in the results of our collective efforts.

• Hybrid working policy and flexible working hours.
• Paid parental leave for the primary carer of 16 weeks or 32 weeks at half pay and as well as generous unpaid leave benefits.
• Paid parental leave for the support carer of 4 weeks plus the opportunity to access extra paid and unpaid leave if you later become the primary carer.
• Birthday leave
• Annual leave loading
• Ability to purchase additional leave of up to 20 days for permanent employees.
• International mobility opportunities
• Interest free solar energy and bicycle loans
• Novated car lease
• Ovasaver including discounts, vouchers, cashback, and exclusive offers on more than 300 retailers.

Different people, shared values

Arup is an equal opportunity employer that actively promotes and nurtures a diverse and inclusive workforce. We welcome applications from individuals of all backgrounds, regardless of age (within legal limits), gender identity or expression, marital status, disability, neurotype or mental health, race or ethnicity, faith or belief, sexual orientation, socioeconomic background, and whether you’re pregnant or on family leave. We are an open environment that embraces diverse experiences, perspectives, and ideas – this drives our excellence.

Guided by our values and alignment with the UN Sustainable Development Goals, we create and contribute to equitable spaces and systems, while cultivating a sense of belonging for all. Our internal employee networks support our inclusive culture: from race, ethnicity and cross-cultural working to gender equity and LGBTQ+ and disability inclusion – we aim to create a space for you to express yourself and make a positive difference. Discover more about life at Arup at Careers - Your Life at Arup.

We are committed to making our recruitment process and workplaces accessible to all candidates. Please let us know if you need any assistance or reasonable adjustments throughout your application or interview process, and/or to perform the essential functions of the role. We will do everything we can to support you.

Our Application Process

To understand what to expect next, please visit our Careers page Our aim is to make this process as streamlined and easy as possible for our applicants.

Please note that all applicants must apply directly via the job portal and applications sent via email will not be considered. If this role is not quite what you are looking for, but you are interested in other opportunities for a future with purpose, please sign up to our Talent Community where you will be kept up to date with roles suitable for you to shape a better world.

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An environment that will give you freedom to design with a purpose, focus on your skills to deliver quality work to our clients, opportunity to learn and share knowledge openly. You will have the opportunity to utilise your technical expertise to improve the lives of the most vulnerable in the communities in which we live and work through Arup's community engagement programme.

You’ll have access to lots of learning opportunities and ongoing training through Arup University and other learning programmes.