Senior Network Security Lead - Incident Response

DEFEND; Auckland; Hybrid; NZD 150,000 - 190,000; Full time

Benefits offered by this job

3.5% Kiwisaver on top of your base

Southern Cross Health Insurance

Mobile and Broadband discounts

Flexible, hybrid work environment

Home office setup allowance

EAP wellbeing support

Job summary

DEFEND in New Zealand is seeking a Senior Network Security Operations Engineer to lead the response to complex faults and incidents, ensuring secure and reliable network services for our customers.

You will mentor junior engineers, manage on-call rotations, and drive improvements in security practices, change management, and documentation while collaborating across teams to deliver outstanding cyber resilience services.

Qualifications

• Comprehensive knowledge of networking and network security principals, with the ability to apply this knowledge to complex customer environments.
• Experience in incident response, troubleshooting and fault resolution.
• Experience in network operations and support, with the ability to provide technical leadership and guidance.
• A collaborative mindset with a passion for teamwork, mentoring, and contributing to the development of team capability.
• Excellent written and verbal communications skills with the ability to communicate technical concepts effectively.
• Time management and prioritization, with the ability to manage competing priorities.
• Excellent Documentation Skills including the creation of technical procedures and network diagrams.
• Ability to work independently, exercise sound technical judgement and take ownership of outcomes.

Responsibilities

• Lead, deliver, and support technical solutions to customers.
• Provide mentorship and guidance to junior team members, acting as first point of escalation for issues and challenges.
• Perform incident, investigation, and analysis to assess severity and impact.
• Diagnose complex faults and lead the development and implementation of effective resolution.
• Proactively identify risks and opportunities for improvement, recommending changes to maintain security, resilience, and alignment with best practice.
• Ensure compliance with established change management practices when implementing changes.
• Provide technical leadership to ensure the effective, secure, reliable delivery of network security services.
• Participate in a 24/7 on-call rotation, ensuring rapid response and service delivery during critical incidents.
• Maintain and promote accurate technical documentation.

Skills

Networking knowledge

Incident response

Team leadership

Documentation

Communication

Time management

Network diagnostics

On-call leadership

Job description

DEFEND in New Zealand is seeking a Senior Network Security Operations Engineer to lead the response to complex faults and incidents, ensuring secure and reliable network services for our customers.

You will mentor junior engineers, manage on-call rotations, and drive improvements in security practices, change management, and documentation while collaborating across teams to deliver outstanding cyber resilience services.