Senior Network Professional Services Engineer (Sr. PSE)

Winslow Technology Group; Gisborne; Hybrid; NZD 204,000 - 306,000; Full time

Job summary

Winslow Technology Group, LLC (WTG) is seeking a Senior Professional Services Engineer to install, configure, secure, and maintain complex network systems for customers. You will work with Project Managers, Account Executives, and Solution Architects to deliver robust WAN/LAN solutions including SD-WAN and cloud connectivity.

The ideal candidate has 5+ years of network infrastructure experience, Aruba PAN credentials, strong customer service, and leadership abilities.

Qualifications

• 5+ years of experience with installation and administration within IT infrastructure domain.
• Bachelor’s Degree or equivalent experience.
• Industry certifications in Aruba/PAN preferred.

Responsibilities

• Install, configure, manage, secure, and maintain customer networks.
• Collaborate with PMs, Account Executives, and Solution Architects.
• Provide leadership and guidance on network delivery projects.
• Attend training to maintain vendor certifications and stay current.

Skills

LAN/WAN

SD-WAN

WLAN

Routing

IP Networking

Network Access

VPN

Firewalls

Load Balancing

Network Security

Packet Analysis

Troubleshooting

HA/Redundancy

Cloud Networking

Monitoring

Automation

Education

Bachelor’s Degree or equivalent experience

Aruba ACMX

Aruba ACX-CAM

Aruba ACX-CAS

PAN Network Security Professional

PAN Next-Generation Firewall

Tools

Aruba

PAN Firewall

Azure/AWS VNET/VPC

Job description

As an integral member of Winslow Technology Group, LLC (WTG), Senior Professional Services Engineers (PSEs) work directly with WTG customers, in collaboration with the rest of the WTG team, to install, configure, manage, secure, and maintain their systems. PSEs work in a fast-paced, dynamic team environment with exposure to different systems and delivery methodologies. In this role, a PSE will have the opportunity to learn from other highly successful IT professionals, sharply honing their technical skills. Additionally, Senior PSEs provide thought leadership, guidance, and oversight by “leading by example”.

The Senior Network Professional Services Engineer is a delivery engineer with specific expertise in the installation and maintenance of various hardware and software platforms. PSEs work directly with WTG’s Project Managers, Account Executives, and Solution Architects. To be highly effective in this role, a qualified PSE must attend training and maintain industry-specific certifications for installation, have outstanding customer service and critical thinking skills, and can implement a solution designed by WTG’s Solution Architects. For clarity, in this role, network is generally defined as true LAN/WAN network infrastructure engineering, including routing, switching, wireless, SD-WAN, and VPN technologies (network does not refer to Windows Server/Active Directory or general systems administration).

A Senior PSE also contributes to the business as a whole by having:

• A passion for positive customer outcomes
• A strong desire to expand their technical skills, knowledge of IT solutions, and delivery experience
• Ability to express empathy for internal and external situations
• Contextual awareness and strong analytical/critical thinking skills
• Flexibility and adaptability
• Collaborative working relationships with sales to identify and develop opportunities
• Responsibility and ownership for problems with projects within his or her primary technical competency (networking)
• Entrepreneurial spirit

Core Technical Qualifications (Skills/Capabilities):

• LAN/WAN: Enterprise switching, routing, VLANs, trunks, STP/RSTP/MST, LACP, QoS
• SD-WAN: Design, deployment, policy, path selection, failover, troubleshooting (ideally Meraki, PAN, and/or Fortinet)
• WLAN: Enterprise Wi-Fi, RF fundamentals, roaming, channel/power planning, troubleshooting (ideally Aruba)
• Routing: BGP, OSPF, EIGRP, redistribution, summarization, filtering, ECMP
• IP Networking: IPv4/IPv6, subnetting, DHCP, DNS, NAT/PAT, IPAM
• Network Access:1X, RADIUS, TACACS+, NAC, AAA (ideally ClearPass and Windows Server NPS/Window Server Certificate Services)
• VPN: Site-to-site and remote-access IPsec/SSL VPNs
• Firewalls: Stateful inspection, zones, ACLs/policies, NAT, segmentation, troubleshooting
• Load Balancing: L4/L7 NLB, health checks, persistence, SSL/TLS termination
• Network Security: Segmentation, secure management, certificate fundamentals, zero-trust concepts
• Packet Analysis: Wireshark/tcpdump, PCAP interpretation, TCP/IP session analysis
• Advanced Troubleshooting: Layer 1-7 fault isolation, latency, loss, jitter, asymmetric routing, MTU/MSS, ability to use AI to increase MTR
• High Availability: HSRP/VRRP, redundant switching/routing (ex: split core), HA pairs, resilient WAN design
• Cloud Networking: Azure/AWS VNET/VPC, peering, gateways, routing, hybrid connectivity
• Monitoring: SNMP, syslog, NetFlow/IPFIX, telemetry, performance baselining, LLDP/CDP, etc.
• Automation: APIs, Python/PowerShell, Ansible or similar network automation

Core Capability Qualifications (Experience/Certs.):

• Architecture & Design: Scalable, resilient LAN/WAN/WLAN, SD-WAN, VPN, and hybrid network designs
• Migration Planning: Phased migrations, cutovers, validation testing, rollback planning
• Assessments & Health Checks: Discovery, configuration review, capacity/performance analysis, risk identification
• Documentation: Logical/physical diagrams, IP/VLAN inventories, standards, runbooks, MOPs
• Reporting: Clear findings, risk prioritization, remediation recommendations, executive and technical reporting
• Change Execution: Maintenance planning, implementation, validation, rollback, post-change verification
• Root-Cause Analysis: Precisely identify technical cause, contributing factors, and corrective actions (i.e. is able to determine symptoms vs the problem)
• Technical Leadership: Lead implementations, mentor engineers, review designs, and coordinate technical execution
• Technical Communication: Explain designs, risks, incidents, and recommendations to technical and non-technical audiences
• Customer Consulting: Translate business requirements into practical network solutions
• Emergency On-Call: Participate in emergency on-call rotation (currently ~ 1 in 12 weeks).
• Vendor Certs: Aruba ACMX, Aruba ACX-CAM, Aruba ACX-CAS and PAN Network Security Professional, PAN Next-Generation Firewall

Required Experience:

• 5+ years of experience with installation and administration within IT infrastructure domain
• 5+ years of experience as a Network Administrator, Network Consultant, or Network Vendor Pre-Sales Engineer
• Bachelor’s Degree or equivalent experience

Required Certifications:

• Aruba ACMX, Aruba ACX-CAM, Aruba ACX-CAS (Aruba ACMP, Aruba ACCP, Aruba ACDP potentially accepted based on experience and demonstrable skills)
• PAN Network Security Professional, PAN Next-Generation Firewall

Position Type:

Full-Time/Regular

Location / Travel Requirements:

East Coast/remote, near a metropolitan area, 30-50% travel.

Work authorization: United States (required)

Salary:

$150,000+ (commensurate with experience, capabilities, and certifications)

Winslow Technology Group is an Equal Opportunity/Affirmative Action Employer