Senior Insights & Partnerships Lead, Retail Innovation

Mercury; Auckland; Hybrid; NZD 140,000 - 200,000; Full time

Benefits offered by this job

Additional 5 days leave per annum (MyD

Tax-free home-office setup payment $❏

Employee share scheme: Mercury shares

25% off eligible energy, broadband and

Flexible working policy

Health insurance

Job summary

Mercury is growing its Customer business and has created the Senior Insights & Partnerships Lead role to shape the next evolution of Mercury's retail portfolio. You will turn customer truth and market insight into an innovation pipeline and opportunities that drive a new commercial layer.

You will own the retail innovation roadmap, lead foundational research and segmentation, and incubate opportunities to bring them to commercial readiness.

Qualifications

• 10+ years' experience in customer insights, research, innovation or commercial partnerships, including capability-building and methodology ownership.
• Proven research design across quantitative and qualitative approaches.
• Innovation pipeline management and overseeing the Consumer Retail roadmap.
• The ability to turn insight into recommendations that shape proposition, portfolio and commercial decisions.
• Strong influence across teams, with the confidence to challenge thinking and bring ideas forward.
• External partnership management across research agencies, suppliers and commercial partners would be an advantage.
• Experience in consumer retail, utilities, telco, financial services, insurance or research consultancy would be highly valuable, with exposure to home energy, smart home or future energy models an advantage.

Responsibilities

• Own the retail innovation roadmap and lead the foundational research and segmentation programme.
• Build capability and lift insight-led decision-making across the business.
• Incubate new opportunities to commercial readiness and shape Mercury's thinking on the future of home energy.
• Build the external commercial partnership ecosystem that brings these opportunities to life.

Skills

Customer insights

Research design

Innovation & partnerships

Capability-building

Commercial judgement

Influence across teams

External partnerships

Job description

Mercury is growing its Customer business and has created the Senior Insights & Partnerships Lead role to shape the next evolution of Mercury's retail portfolio. You will turn customer truth and market insight into an innovation pipeline and opportunities that drive a new commercial layer.

You will own the retail innovation roadmap, lead foundational research and segmentation, and incubate opportunities to bring them to commercial readiness.