Senior Housing Support Manager - Northcote

Kāinga Ora - Homes and Communities; Auckland; On-site; NZD 90,000 - 130,000; Full time

Benefits offered by this job

Five weeks’ annual leave

Flexible working arrangements

Supportive team culture

Job summary

Kāinga Ora - Homes and Communities is seeking a Senior Housing Support Manager based in Northcote, Auckland. You will work directly with customers with complex housing and wellbeing needs, building trusted relationships and coordinating support across partners to achieve sustainable housing outcomes.

You will mentor Housing Support Managers, lead a small but complex portfolio, and travel locally to support customers.

Qualifications

• Extensive experience working with customers who have complex housing, social, health, or wellbeing needs.
• Experience de-escalating highly emotional situations with empathy and professionalism.
• Strong problem-solving and analytical skills to identify underlying issues and support positive outcomes.

Responsibilities

• Build trusted relationships with customers and support networks to sustain successful tenancies.
• Mentor and support Housing Support Managers and build team capability.
• Collaborate with internal teams, community organisations, iwi, government agencies, and providers to coordinate support.
• Regularly visit Kāinga Ora homes and travel within the local area to strengthen partnerships.

Skills

Complex housing needs

Relationship building

De-escalation

Problem solving

Caseload management

Coaching/mentoring

Written communication

Cultural awareness

NZ Driver's licence

Tools

Microsoft Office

Job description

• Support customers and whānau with complex housing and wellbeing needs
• Use your expertise to mentor others and influence positive outcomes
• Permanent opportunity based in Northcote with 5 weeks' annual leave + other benefits

Te whiwhinga mahi - Our opportunity

As a

• Support customers and whānau with complex housing and wellbeing needs
• Use your expertise to mentor others and influence positive outcomes
• Permanent opportunity based in Northcote with 5 weeks' annual leave + other benefits

Te whiwhinga mahi - Our opportunity

As a

• Support customers and whānau with complex housing and wellbeing needs
• Use your expertise to mentor others and influence positive outcomes
• Permanent opportunity based in Northcote with 5 weeks' annual leave + other benefits

As a Senior Housing Support Manager, you'll work directly with customers and whānau who have higher and more complex support requirements, helping them achieve sustainable housing outcomes and greater wellbeing.

Managing a smaller, more complex portfolio, you'll build trusted relationships with customers and develop a deep understanding of their housing, health, social, and wellbeing needs. Using a strengths-based approach, you'll work alongside customers, whānau, and support networks to help achieve positive outcomes and sustain successful tenancies.

This role is highly collaborative. You'll work closely with internal teams, community organisations, iwi, government agencies, and support providers to ensure customers receive the right support at the right time. You'll also play an important role in mentoring and supporting Housing Support Managers, sharing your expertise and helping build capability across the team.

Based in Northcote, you'll regularly visit customers in their Kāinga Ora homes, attend stakeholder meetings, and travel throughout the local area to support customers and strengthen community partnerships.

This is a rewarding opportunity to make a genuine difference in people's lives while contributing to stronger outcomes for our customers, whānau, and communities.

Ngā Pūmanawatanga Ōu - What You Will Bring

We're looking for someone who is passionate about supporting people with complex needs and who can confidently navigate challenging situations while building trusted relationships.

Here's What You'll Bring To The Role

• Extensive experience working with customers who have complex housing, social, health, or wellbeing needs.
• Exceptional relationship-building skills and the ability to engage effectively with customers, whānau, community groups, and external agencies.
• Experience de-escalating highly emotional situations and having courageous conversations with empathy, professionalism, and respect.
• Strong problem-solving and analytical skills, with the ability to identify underlying issues and support positive outcomes.
• Experience managing complex caseloads and balancing competing priorities.
• The ability to coach, mentor, and support others, contributing to a collaborative and high-performing team culture.
• Strong written communication, documentation, and case management skills.
• Cultural awareness and an approach that aligns with the aspirations and preferences of Māori and Pasifika customers and communities.
• A sound working knowledge of the Residential Tenancies Act.
• Confidence using Microsoft Office products and other technology systems.

As this role requires regular travel throughout the local area, you'll need a current, full New Zealand driver's licence.

Nōu te rourou - What's in it for you?

We offer competitive salaries, five weeks' annual leave, and flexible working arrangements.

As a Kāinga Ora employee, we want to ensure you have the tools, support, and opportunities you need to thrive. You'll be part of a team that genuinely values wellbeing, development, and work-life balance while making a meaningful difference for New Zealanders every day.

Mō mātou - Our Organisation

At Kāinga Ora, our mahi sits at the heart of Aotearoa's housing system. Every day, we help shape how our customers live today and into the future. It's meaningful mahi, and we're transforming how we work so we can deliver even better outcomes.

Guided by our values, we work together, put customers at the centre, and continually challenge ourselves to be better.

Our Transformation Focuses On Three Things

• Our future – building a high-performing organisation that delivers quality housing for generations.
• Our tenants – warm, dry, well-maintained homes and the right support to help people live well.
• Our people – simple processes, modern technology and opportunities to learn, grow and thrive.

Kāinga Ora is a place where people feel valued and supported. You'll find opportunities to grow your skills and build a career you're proud of, with fair pay and flexible ways of working that support both our people and our customers.

Ō tātou uara - Our values

Our values were developed by us, for us. They unite us as an organisation and guide how we work every day.

• Manaakitanga – People at the Heart
• Mahi Tahi – Better Together
• Whanake – Be Bold

Applications close on Friday, 25th September 2026 at 11:55pm.

As part of our commitment to supporting employees through organisational change, affected Kāinga Ora employees will be considered for vacancies in the first instance. We value diversity and are committed to working with each other and our customers in an inclusive and respectful way. We welcome applicants from all walks of life and appreciate the richness of experience that your point of difference brings to the organisation.