Senior Functional Consultant - Dynamics 365 CE

DXC Technology; Auckland; On-site; NZD 110,000 - 150,000; Full time

Job summary

DXC Technology in Auckland seeks a Senior Dynamics 365 CE Functional Consultant to join our Microsoft Practice. You will provide hands-on functional support across D365 CE environments, translate business requirements into practical solutions and work closely with clients to understand issues and communicate fixes.

You will collaborate with developers on integrations, configure and optimise D365 CE including entities, forms and workflows, and mentor other consultants while contributing to

Qualifications

• Strong hands-on experience with Microsoft Dynamics 365 CE / CRM.
• Experience in a support, managed services or live environment.
• Strong functional knowledge across Sales and Customer Service modules.
• Experience configuring Dynamics 365 rather than just gathering requirements.
• Good understanding of Dataverse and the Power Platform.
• Experience collaborating with developers on integrations and customisations.
• Strong problem-solving and analytical skills.
• Excellent client-facing communication and ability to explain complex issues clearly.

Responsibilities

• Provide senior-level functional support across Dynamics 365 CE environments.
• Investigate, troubleshoot and resolve complex functional issues across D365 CE.
• Work directly with clients to understand issues, provide advice and communicate solutions clearly.
• Configure and enhance D365 CE, including tables/entities, forms, views, business rules, workflows and security.
• Analyse business requirements and translate them into practical Dynamics 365 solutions.
• Work closely with technical consultants and developers on integrations and customisations.
• Manage support requests through to resolution, ensuring quality and timely outcomes.
• Identify opportunities for continuous improvement, optimisation and automation within existing D365 environments.
• Support testing, releases, documentation and knowledge transfer.
• Provide guidance and mentoring to other consultants where required.
• Contribute to solution design and broader client engagements when opportunities arise.

Skills

Dynamics 365 CE

Power Platform

Power Automate

Power Apps

Dataverse

Client-facing communication

Analytical skills

Documentation

Tools

Dataverse

Power Apps

Power Automate

Job description

DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success.

DXC's Practice for Microsoft helps enterprise and mid-market organisations to digitally transform their business and move to the cloud with cost-effective, rapid projects that offer lower risk and are delivered in a faster time to market using Microsoft applications.

We currently have an opportunity for an experienced Senior Functional Consultants in the Dynamics 365 CE space to join our team.

Role

• Provide senior-level functional support across Dynamics 365 CE environments.
• Investigate, troubleshoot and resolve complex functional issues across D365 CE.
• Work directly with clients to understand issues, provide advice and communicate solutions clearly.
• Configure and enhance D365 CE, including tables/entities, forms, views, business rules, workflows and security.
• Analyse business requirements and translate them into practical Dynamics 365 solutions.
• Work closely with technical consultants and developers where issues involve integrations, custom development or more complex technical changes.
• Manage support requests through to resolution, ensuring quality and timely outcomes.
• Identify opportunities for continuous improvement, optimisation and automation within existing D365 environments.
• Support testing, releases, documentation and knowledge transfer.
• Provide guidance and mentoring to other consultants where required.
• Contribute to solution design and broader client engagements when opportunities arise.

Experience

• Strong hands-on experience with Microsoft Dynamics 365 CE / CRM.
• Experience working in a support, managed services or live environment.
• Strong functional knowledge across areas such as Sales, Customer Service and/or other D365 CE applications.
• Experience configuring Dynamics 365 rather than purely gathering requirements or managing delivery.
• Good understanding of Dataverse and the Power Platform, particularly Power Automate and Power Apps.
• Experience working alongside developers and technical teams on integrations and customisations.
• Strong problem-solving and analytical skills.
• Excellent client-facing communication skills and the ability to explain complex issues simply.
• Experience producing functional documentation and working through testing and release processes.
• The confidence to operate at a senior level and act as a trusted advisor to customers