Senior Freight Operations & Transport Coordinator

Custom Logistic Services; Manurewa; On-site; NZD 80,000 - 120,000; Full time

Benefits offered by this job

Newly refurbished office

On-site parking

Supportive team

Flexible hours

Work-life balance

Job summary

Custom Logistic Services in Auckland is seeking a Senior Freight Operations & Transport Coordinator. You will manage daily freight movements, coordinate truck runs, and liaise with drivers and offshore teams to keep shipments moving smoothly.

This office-based role offers a negotiable salary in NZD 80,000–120,000 per year, with flexible hours and a supportive, collaborative team culture. Strong Cargowise skills, excellent English, and freight forwarding experience are essential.

Qualifications

• High competency using Cargowise software is essential.
• Excellent written and verbal English is a firm requirement.
• Experience in freight forwarding is a must have.
• Ability to problem solve and keep a cool head.

Responsibilities

• Answer calls from customers and suppliers, assist with their enquiries and follow through to ensure they're resolved.
• Be the main point of contact for our local truck drivers, providing information and helping resolve issues throughout the working day.
• Prepare and coordinate the following day's truck runsheet(s), this involves critical but practical thinking about things such as how long it will take a driver to get from A to B, uploading the correct documents they need to move the cargo, checking that the cargo will fit on the truck, etc.
• Act as an escalation point for our offshore team, helping resolve import and export queries and operational problems as they occur and are advised to you.

Job description

Senior Freight Operations & Transport Coordinator

$80,000-$120,000 per yr, negotiable on experience

Custom Logistic is a family-owned and operated international freight forwarding business that continues to grow year on year.

We know our success comes from our people - the quality of their work, the care they take, and how happy and supported they feel.

We're looking for an organised, approachable person who enjoys variety, communicates clearly and takes pride in getting the details right. You'll play a central role in keeping our customers, local truck drivers and offshore team connected and supported.

Tasks and responsibilities

Answer calls from customers and suppliers, assist with their enquiries and follow through to ensure they're resolved.

Be the main point of contact for our local truck drivers, providing information and helping resolve issues throughout the working day.

Prepare and coordinate the following day's truck runsheet(s), this involves critical but practical thinking about things such as how long it will take a driver to get from A to B, uploading the correct documents they need to move the cargo, checking that the cargo will fit on the truck, etc.

Act as an escalation point for our offshore team, helping resolve import and export queries and operational problems as they occur and are advised to you.

Key Requirements

High competency using Cargowise software is essential.

Excellent written and verbal English is a firm requirement.

Experience in freight forwarding is a must have.

Ability to problem solve and keep a cool head.

• A newly refurbished office: A fresh, comfortable space to spend your working day. Good parking on site or just outside.
• A team you can enjoy working with: We have plenty of laughs, support each other and pull together when things get busy. Team is also very knowledgeable and hard working.
• Owners who care: Business owners who want both their people and the business to do well and are very conscious of trying to create this environment for success.
• Some flexibility around hours: We're happy to discuss working hours that suit both you and the role. This is an office-based position, but if you need to start late to drop off kids to school, or you want a long lunchbreak to go to the gym, or finish early every now or then for sports - we are very accommodating of this.
• Zero requirement for overtime: We are going to provide you with work life balance.