Senior ERP & Application Support Analyst

Queenstown Lakes District Council; Queenstown; On-site; NZD 90,000 - 120,000; Full time

Benefits offered by this job

Wellbeing plan

Fitness facilities discount

Training & development

Job summary

Queenstown Lakes District Council is seeking a Senior Application Support Analyst to provide senior technical support across the Business Systems team, with responsibility for delivering work packages and advancing the ERP TechnologyOne.

You will mentor colleagues, establish delivery standards, collaborate with project teams, and contribute to documentation, testing and continuous improvement across the Council's core systems.

Qualifications

• 5+ years' experience in application support or business systems.
• 5+ years' troubleshooting and issue resolution experience.
• Experience with SQL, integrations, automation, workflows, or related technologies.
• Excellent communication and stakeholder management with customer service.
• Permanent NZ work rights advantageous; ideally NZ work rights for 2+ years.

Responsibilities

• Provide senior application support for TechnologyOne and other core Council business systems, ensuring stability, security and fit for purpose.
• Lead investigation and resolution of complex technical issues with vendors and stakeholders.
• Support delivery of system enhancements, upgrades, modules, and business improvements.
• Communicate technical information clearly to diverse audiences and produce system documentation.
• Act as a technical mentor within the team to build capability and resilience.
• Partner with project teams for technical expertise, testing and delivery coordination.
• Develop and maintain documentation, standards, support processes and knowledge resources.
• Identify opportunities to enhance applications, integrations, reporting and ways of working.

Skills

SQL

Integrations

Automation

Reporting

Stakeholder management

Communication

Mentoring

Education

IT/IS degree

Tools

TechOne

Job description

Queenstown Lakes District Council is seeking a Senior Application Support Analyst to provide senior technical support across the Business Systems team, with responsibility for delivering work packages and advancing the ERP TechnologyOne.

You will mentor colleagues, establish delivery standards, collaborate with project teams, and contribute to documentation, testing and continuous improvement across the Council's core systems.