Finance Systems Support Analyst

Jobtailor; Tauranga; On-site; NZD 65,000 - 90,000; Full time

Job summary

Jobtailor seeks an experienced Application Support Analyst in Tauranga, NZ to provide second-level support for finance-related application software. You will maintain SOE standards, log faults, assist with upgrades, and deliver ad hoc reporting while liaising with finance stakeholders.

The role emphasizes accurate data validation, timely incident resolution, and collaboration with product delivery teams to improve processes and user experience across the finance function.

Qualifications

• At least 2-3 years of IT support or software experience.
• Knowledge of the organisation's Standard Operating Environment (SOE).
• Understanding of financial processes and accounting principles.

Responsibilities

• Provide second level application support to users.
• Maintain fault logs, SLA compliance, and upgrades.
• Create ad hoc reports for management.
• Escalate defects per procedures.
• Collaborate with finance stakeholders and product teams.

Skills

Application support

Software maintenance

Fault logging

Ad hoc reporting

Data validation

Education

Bachelor's degree in IT

Tools

ERP platforms

Finance systems

Job description

Jobtailor seeks an experienced Application Support Analyst in Tauranga, NZ to provide second-level support for finance-related application software. You will maintain SOE standards, log faults, assist with upgrades, and deliver ad hoc reporting while liaising with finance stakeholders.

The role emphasizes accurate data validation, timely incident resolution, and collaboration with product delivery teams to improve processes and user experience across the finance function.