Senior Customer Data Analyst

ASB Bank; Auckland; On-site; NZD 120,000 - 180,000; Full time

Benefits offered by this job

Discounted banking

Insurance

Parental leave top-up

Job summary

ASB Bank in New Zealand is seeking a Senior Customer Data Analyst to shape how we manage, protect, and leverage customer data to drive better decisions, stronger risk management, and exceptional customer outcomes.

You'll partner across the business at the intersection of data, analytics, risk, and privacy, delivering insights and artefacts to uplift PB data governance and records management within ASB's Federated Data Ownership model.

Qualifications

• 7+ years' experience in financial services or a related industry.
• 5+ years' experience in data analytics.
• Advanced analytical capability (e.g. SQL, Excel, SAS, GDW).
• Strong understanding of data governance, data quality, and control frameworks.
• Proven experience delivering insights within complex change or transformation programmes.
• Ability to translate between business needs and technical data requirements.
• Excellent stakeholder management skills with the ability to influence at all levels.
• Strong problem-solving skills with sound judgement and a proactive mindset.
• Ability to manage multiple priorities and deliver to tight deadlines.

Responsibilities

• Lead analysis for data disposal and uplift initiatives, including cohort identification and validation.
• Partner with Enterprise Technology to translate records disposal requirements into data logic, validated disposal cohorts, and support delivery of disposal capability.
• Partner with Enterprise Data & Analytics and the Data Management Office to support management of critical data elements and improve their data quality.
• Support activities to improve data quality of customer data by conducting root cause analysis and data profiling.
• Deliver actionable insights to support future-proofing of PB data usage as platforms and use cases evolve.
• Support Privacy, Customer Data, and Records Management uplift programmes across PB.
• Develop high-quality artefacts including business requirements, process maps and impact assessments, data definitions, metadata, and lineage, data quality rules and controls.
• Proactively identify emerging risks and contribute to effective governance and controls.
• 7+ years' experience in financial services or a related industry
• 5+ years' experience in data analytics
• Advanced analytical capability (e.g. SQL, Excel, SAS, GDW)
• Strong understanding of data governance, data quality, and control frameworks
• Proven experience delivering insights within complex change or transformation programmes
• Ability to translate between business needs and technical data requirements
• Excellent stakeholder management skills with the ability to influence at all levels
• Strong problem-solving skills with sound judgement and a proactive mindset
• Ability to manage multiple priorities and deliver to tight deadlines

Skills

SQL

Excel

SAS

GDW

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

At ASB, we're all about helping our customers get "one step ahead" by unlocking the power of data. We're looking for aSenior Customer Data Analystto play a key role in shaping how we manage, protect, and leverage customer data to drive better decisions, stronger risk management, and exceptional customer outcomes.

Tetūranga| The role

This is a high-impact role whereyou'llpartner across the business to deliver meaningful data insights and solutions.You'llsit at the intersection of data,analytics, risk, and -helping Personal Banking (PB) uplift its approach to Customer Data, Privacy, and Records Management within ASB's Federated Data Ownership model.

You'llleadanalysis andscopinginitiatives, influence decision-making, and ensure our data is fit-for-purpose both now and into the future.

• Lead analysis for data disposal and uplift initiatives, including cohort identification and validation
• Partner with Enterprise Technology to translate records disposal requirements into data logic,validatedisposal cohorts, and support delivery of disposal capability
• Partner with Enterprise Data & Analytics and the Data Management Office to support management of critical data elements and improve their data quality
• Support activities to improve data quality of customer data by conducting root cause analysis and data profiling.
• Deliver actionable insights to supportfuture-proofingof PB data usage as platforms and use cases evolve
• Support Privacy, Customer Data, and Records Management uplift programmes across PB
• Develop high-quality artefacts including business requirements, process maps and impact assessments, data definitions, metadata, and lineage, data qualityrulesand controls
• Proactivelyidentifyemerging risks and contribute to effective governance and controls
• 7+ years' experience in financial services or a related industry
• 5+ years' experience in data analytics
• Advanced analytical capability (e.g. SQL, Excel, SAS, GDW)
• Strong understanding of data governance, data quality, and control frameworks
• Proven experience delivering insights within complex change or transformation programmes
• Ability to translate between business needs and technical data requirements
• Excellent stakeholder management skills with the ability to influence at all levels
• Strong problem-solving skills with sound judgement and a proactive mindset
• Ability to manage multiple priorities and deliver to tight deadlines

Ngāhua| Whatyou'lldeliver

• Improved data quality, governance, and compliance across PB
• Clear, actionable insights that drive better decision-making and outcomes
• Increased data ownership capability and accountability within the business
• High-quality documentationand data artefacts supporting enterprise standards
• Strong contribution to ASB's risk culture, particularly across Conduct, Privacy, and Data Risk

He ahatāmātou| What can we offer?

You'llbe part of a collaborative,forward-thinkeningvironment where yourexpertisewill directly influence outcomes that matter to our customers, ourcommunitiesand the wider financial system.

We offer a flexible and supportive work environment, and an open and inclusive culture where your individuality, ideas and goals are valued.You'llalso have access to:

• Career growth through training,mentoringand internal opportunities
• Meaningful benefits like discounted banking, insurance, and parental leave top-up
• Impactful work in a purpose-led organisation that makes a difference for New Zealanders

Successful candidates willbe requiredto undertake several pre-employment checks which will include but are not limited to; Police Check, Credit Check, AML Compliance, Verification of your qualifications and may include checks both here in New Zealand and overseas.