Senior Business Analyst - Service Design

Tribe Group; Auckland; Hybrid; NZD 135,000 - 165,000; Full time

Benefits offered by this job

Hybrid flexibility

Job summary

Tribe Group in Auckland is seeking a Senior Business Analyst to lead structured discovery across complex cross-business problems and translate ambiguity into decision-ready insights, options and roadmaps. You will design future-state services and processes that operate effectively in real-world settings.

The role requires 7+ years in senior BA or related fields, strong stakeholder influence without authority, and hands-on discovery with BPMN/SIPOC/VSM tools.

Qualifications

• 7+ years in senior BA, service design, process design/improvement or similar.
• Proven ability to influence senior stakeholders (GM/C-level) without authority
• Strong discovery skills: workshops, problem framing, root cause analysis
• Experience with process/service tools (BPMN, SIPOC, VSM, blueprints, journeys)
• Consulting background or operations-to-tech pathway welcomed

Responsibilities

• Lead structured discovery across cross-business problem areas
• Translate ambiguity into decision-ready insights, options and roadmaps
• Design future-state services and processes that work in real operations

Skills

Senior BA

Stakeholder influence withoutAuthority

Discovery workshops

Problem framing

Root cause analysis

Tools

BPMN

SIPOC

VSM

Blueprints

Journeys

Job description

• Join an exciting Architecture & Analysis team in a high-impact Senior BA role
• Lead structured discovery across complex, cross-business problem areas
• Translate ambiguity into decision-ready insights, options and roadmaps
• Design future-state services/processes that work in real operational settings

About The Opportunity

• Join an exciting Architecture & Analysis team in a high-impact Senior BA role
• Lead structured discovery across complex, cross-business problem areas
• Translate ambiguity into decision-ready insights, options and roadmaps
• Design future-state services/processes that work in real operational settings

What You’ll Bring

• 7+ years in senior BA, service design, process design/improvement or similar
• Proven ability to influence senior stakeholders (GM/C-level) without authority
• Strong discovery skills: workshops, problem framing, root cause analysis
• Experience with process/service tools (BPMN, SIPOC, VSM, blueprints, journeys)
• Consulting background or operations-to-tech pathway welcomed

What’s on Offer

• $150k package and hybrid flexibility
• Opportunity to shape service design and discovery capability
• Meaningful work spanning customer experience, operations and technology

To apply for this vacancy, you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa.

Tribe is a group of specialist teams, each of who truly understand their world, and together they partner to understand yours. Whether you’re looking for your next opportunity or recruiting, we’re all about bringing people together for a shared purpose. Find your people.