Senior BA / Technical BA

Westpac New Zealand; Auckland; On-site; NZD 110,000 - 160,000; Full time

Benefits offered by this job

4 weeks standard holiday

Wellbeing leave (5 days)

Banking benefits & superannuation

Growth and internal mobility

Recognition program

School holiday subsidy

2 Volunteer days

Job summary

Westpac New Zealand is seeking a Senior Business Analyst to shape meaningful change across product, operations, technology, risk and design. You will lead analysis from discovery through delivery, defining problems, outcomes and requirements with clear traceability.

This hands-on role requires senior BA experience, strong facilitation, and the ability to navigate ambiguity, while coaching others to strengthen analysis practices and deliver measurable business value in a bank environment.

Qualifications

• Experience in banking and/or consulting environments is advantageous.
• Substantial senior-level Business Analysis delivering complex change.
• Broad toolkit: discovery, requirements, process, data, systems, customer experience, options analysis and impact analysis.
• Future-focused mindset to leverage AI and emerging technologies.
• Experience across Agile, Waterfall and Kanban; adapt approach to context.
• Strong facilitation, stakeholder engagement and influencing skills.
• Ability to explain complex concepts clearly to technical and non-technical audiences.
• Comfort working with ambiguity and evidence-driven decisions.
• Collaborative, pragmatic, and outcome-focused with customer value in mind.

Responsibilities

• Lead discovery and analysis to define problem, outcomes, scope, constraints and success measures.
• Elicit, analyse, prioritise and document business needs, customer and system requirements.
• Translate needs into clear business and functional requirements and acceptance criteria.
• Analyse current and future-state processes, journeys, and information flows.
• Collaborate with product, delivery, engineering, testers, and designers to refine options and ensure quality delivery.
• Facilitate workshops and decision-making to surface perspectives and build shared understanding.
• Identify dependencies, risks and operational impacts; plan for readiness and change adoption.
• Support business cases, benefits measures and governance artefacts where required.
• Keep analysis current, proportionate and accessible for informed decisions.
• Provide thought leadership with evidence and customer perspectives to complex challenges.
• Coach and mentor analysts and foster continuous improvement of BA practices.

Skills

Banking knowledge

Senior BA experience

Discovery to delivery

Agile/Waterfall/Kanban

Facilitation & stakeholder engagement

Clear communication & storytelling

AI & emerging tech mindset

Mentoring analysts

Job description

Mō te tūranga | About the Role

As a Senior Business Analyst, you will help shape and deliver meaningful change by working across product, operations, technology, engineering, risk and design to turn business needs into clear, achievable outcomes.

You will lead analysis from early discovery through to delivery. This includes defining problems and outcomes, exploring process, data, system and customer impacts, clarifying requirements, assessing options, and maintaining alignment as solutions evolve.

This is a hands-on senior role. You will bring structure to ambiguity, facilitate effective decisions, communicate complex information clearly, and support others to lift the quality and consistency of analysis across the work.

• Lead discovery and analysis to define the problem, desired outcomes, scope, assumptions, constraints and measures of success.
• Elicit, analyse, prioritise and document business, customer, process, data and system needs, selecting fit-for-purpose techniques for the work.
• Translate needs into clear business and functional requirements, detailed user stories, acceptance criteria, models and other analysis artefacts, with traceability through delivery.
• Analyse current and future-state processes, customer journeys, business rules, information flows, integrations and system impacts.
• Partner with Product Owners, delivery leads, engineers, testers, designers, change practitioners, risk specialists and frontline teams to refine options and support quality delivery.
• Facilitate workshops and decision-making forums that surface perspectives, resolve ambiguity and build shared understanding.
• Identify dependencies, risks, gaps and operational impacts early, and support practical plans for business readiness, change adoption and transition.
• Support option assessment, supplier evaluation, business cases, benefits measures and governance artefacts where required.
• Keep analysis current, proportionate and accessible so teams can make informed decisions and maintain shared understanding.
• Provide thought leadership and influence decision-making by bringing analytical rigour, evidence and customer perspectives to complex business challenges.
• Coach and mentor analysts, share effective practices and contribute to continuous improvement of the Business Analysis craft.

Nā tāu rourou | What will you bring?

• Experience in banking and/or consulting environments would be advantageous, but is not essential.
• Substantial senior-level Business Analysis experience delivering complex change across business and technology environments.
• A broad analysis toolkit spanning discovery, requirements, process, data, systems, customer experience, options analysis and impact analysis
• A future-focused mindset, with the curiosity and confidence to leverage AI and emerging technologies to enhance decision-making, accelerate delivery and elevate Business Analysis practices
• Experience working across multiple delivery approaches, such as Agile, Waterfall and Kanban, and the judgement to adapt your approach to the context.
• Strong facilitation, stakeholder engagement and influencing skills, including the ability to work constructively across different levels and disciplines.
• The ability to explain complex business and technical concepts clearly to both technical and non-technical audiences.
• Confidence working with ambiguity, testing assumptions, asking constructive questions and bringing evidence to decisions.
• A collaborative, pragmatic and outcome-focused approach, with a strong commitment to customer value and quality delivery.
• Experience coaching or mentoring analysts and helping teams strengthen analysis practices.

Westpac Hei Wāhi Mahi | Working at Westpac

In addition to immersing yourself in a supportive team environment, you'll receive some great job perks and benefits including:

• 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best
• Additional purchased leave options up to 4 weeks per year
• Banking benefits, insurance discounts and superannuation scheme
• Growth and development – we provide opportunities for development and promote internal mobility
• Recognition - we recognise and reward our star performers
• School holiday subsidy - help you balance work and family during school holiday
• 2 Volunteer days per year

Ko mātou tēnei | Our Organisation

At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.

What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!

The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.

Mahi tahi tātou, kaha ake tātou | Together Greater

Applications Close

1 October 2026