Senior Business Analyst

Airnewzealand; Auckland; On-site; NZD 120,000 - 170,000; Full time

Job summary

Air New Zealand is seeking a Senior Business Analyst to frame complex transformation challenges, lead discovery, and align delivery with strategic objectives across business, technology and operations. You will facilitate workshops, evaluate options, and define future-state capabilities to unlock value for customers and colleagues in a fast-changing digital airline.

The role sits across Auckland offices and offers a permanent, full-time opportunity within an agile, customer-centric organisation

Qualifications

• Extensive BA experience in complex transformation or change programmes.
• Strong stakeholder engagement and facilitation skills.
• Proven ability to connect strategic intent with delivery outcomes.

Responsibilities

• Frame complex business challenges and identify opportunities to create customer and business value.
• Lead discovery and structured analysis across customer, commercial, operational and technology domains.
• Evaluate options, risks and trade-offs to support informed decision-making and investment choices.
• Facilitate alignment across diverse stakeholder groups to accelerate progress and delivery outcomes.
• Define future-state capabilities, processes and ways of working that enable long-term success.
• Drive value-led delivery through effective prioritisation, outcome definition and value slicing.
• Build clear traceability between strategic objectives, measurable outcomes and delivery decisions.

Skills

Stakeholder management

Structured problem solving

Requirements gathering

Agile & transformation

Communication

Job description

Kia ora! Help shape the future of travel by solving complex business challenges that influence how millions of customers experience every journey.

At Air New Zealand, we're on an accelerated journey to become the world's leading and most respected digital airline. As we raise the bar and modernise platforms, products and capabilities that power our business, we're looking for an experienced Senior Business Analyst to help solve complex challenges, influence strategic decisions, and deliver meaningful outcomes for our customers and people.

This is a permanent, full-time opportunity based across any of our Auckland offices.

The opportunity sits at the intersection of strategy, business change, technology and operations. You'll play a critical role in helping teams navigate complexity, unlock value, and shape future capabilities that enable a more connected, digital and customer-centric airline.

As an Agile airline, and the first organisation globally to adopt agility at enterprise scale within aviation, our priorities continually evolve to align with strategic objectives. That means opportunities to contribute across a wide range of high-impact initiatives beyond these programmes as business needs change.

With a strong reputation for culture, service and innovation, Air New Zealand continues to be recognised as one of New Zealand's most attractive employers. Join us and help shape solutions that support millions of customer journeys every year.

What you'll be doing

• Frame complex business challenges and identify opportunities to create customer and business value
• Lead discovery and structured analysis across customer, commercial, operational and technology domains
• Evaluate options, risks and trade-offs to support informed decision-making and investment choices
• Facilitate alignment across diverse stakeholder groups to accelerate progress and delivery outcomes
• Define future-state capabilities, processes and ways of working that enable long-term success
• Drive value-led delivery through effective prioritisation, outcome definition and value slicing
• Build clear traceability between strategic objectives, measurable outcomes and delivery decisions

Success in this role means enabling better decisions, accelerating delivery, and delivering measurable value for our customers, our people and the business.

What we’re looking for

• Extensive experience as a Business Analyst within complex transformation or change environments
• Strong structured problem-solving and critical thinking capabilities
• Experience analysing complex business, customer, operational or technology challenges
• Proven ability to evaluate options and provide evidence-based recommendations
• Confidence facilitating workshops and influencing senior stakeholders
• Strong relationship-building and stakeholder engagement skills
• Experience working across both business and technology teams
• A value-led mindset focused on outcomes, benefits and measurable impact
• The ability to connect strategic intent with practical delivery decisions

Experience in one or more of the following would be advantageous:

• Digital transformation programmes
• Operational platforms across Engineering, Maintenance, Supply Chain, etc.
• Data, integration, cyber or platform modernisation initiatives
• Aviation, travel or transport industries

At Air New Zealand, we are proudly committed to diversity, equity and inclusion and believe in creating a truly inclusive workplace where everyone can be themselves and thrive. Our people are our greatest asset - because while everything else we do in our operation can be replicated by our competitors, it is our people that truly set us apart. We are firm believers in celebrating the differences and diversity of thought our people bring to their roles. We encourage candidates from diverse backgrounds, including those with a disability, additional health and mental health needs, and/or are neurodiverse to apply for our roles.

If you have encountered any accessibility barriers and require further information or reasonable accommodations to our recruitment process, please reach out to the recruiter listed on this job advert so they are able to support you to freely participate equitably in our recruitment and selection process.

Whāia te pae tawhiti kia tata. Ko te pae tata whakamaua, kia tina.

"Seek to bring dis

Applications close 29/09/2026.