Senior Banking Adviser - Lower Hutt

Westpac New Zealand Ltd; Lower Hutt; On-site; NZD 70,000 - 95,000; Full time

Benefits offered by this job

4 weeks holiday

Wellbeing leave

Banking benefits

Superannuation

Career growth

Parental leave top‑up

School holiday subsidy

Community programs

Job summary

Westpac New Zealand Ltd is seeking a Senior Banking Adviser for the Lower Hutt Branch. You will own the lending journey end-to-end, guiding customers from first home to investments, delivering clear, tailored advice and a trusted banking experience.

You'll build relationships with local businesses and communities, mentor colleagues, and champion digital tools to simplify banking. If you thrive in a fast-paced, community-focused environment, this is your chance to shine in our Westpac team.

Qualifications

• 3+ years’ experience in banking and/or lending.
• Level 5 Residential Lending Qualification (or working toward it).
• Strong knowledge of lending, banking products, and regulatory requirements.
• Excellent communication, negotiation, and problem‑solving skills.
• Digital confidence, with the ability to coach customers and colleagues.
• Experience building relationships, influencing outcomes, and supporting or mentoring others.
• Strong organisational skills, attention to detail, and a commitment to ethical, customer‑centric decision‑making.

Responsibilities

• Own the lending journey end‑to‑end for customers in branch.
• Guide customers through home loans and investments with clear, tailored advice.
• Build relationships with local businesses, schools and community groups.
• Coach and mentor colleagues to promote exceptional customer experience.

Skills

Communication skills

Lending knowledge

Relationship building

Digital confidence

Education

Level 5 Residential Lending Qualification

Job description

Senior Banking Adviser, Lower Hutt Lower Hutt Branch

Full time, Permanent position Monday to Friday

Mō te Tūranga – About the role

As a Senior Banking Adviser, you’re the go‑to expert in branch — the person customers trust with their biggest financial decisions and the one who can turn a home‑loan conversation into a moment of genuine excitement and confidence. You’ll own the lending journey end‑to‑end, guiding customers through everything from their first home to their next big investment, all while dazzling them with advice that’s clear, and tailored to their world. You’ll uncover needs they haven’t yet voiced, champion digital tools that make banking easier, and ensure every customer walks away feeling supported, empowered, and ready for what’s next. This is a role for someone who loves people, loves community, and isn’t afraid to paint your town RED. You’ll be out building relationships with local businesses, schools, and community groups, spotting opportunities to grow Westpac’s presence and helping customers build financial confidence along the way. Inside the branch, you’re the senior voice — setting the tone for what exceptional customer experience looks like. If you thrive in a fast‑paced environment, enjoy meaningful conversations, and want to make a real impact in your community, this is your chance to shine.

Nā tāu rourou – What you’ll bring?

• You’re confident, curious, and energised by great conversations.
• You know lending inside out, you’re digitally savvy, and you’re passionate about helping customers make smart, informed decisions.
• You’re a natural relationship‑builder, a steady mentor, and someone who brings both heart and hustle to every day.
• 3+ years’ experience in banking and/or lending
• Level 5 Residential Lending Qualification (or working toward it)
• Strong knowledge of lending, banking products, and regulatory requirements
• Excellent communication, negotiation, and problem‑solving skills
• Digital confidence, with the ability to coach customers and colleagues
• Experience building relationships, influencing outcomes, and supporting or mentoring others
• Strong organisational skills, attention to detail, and a commitment to ethical, customer‑centric decision‑making

HeiWāhiMahi | Working at Westpac

• 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best
• Additional purchased leave options up to 4 weeks per year
• Banking benefits, insurance discounts and superannuation scheme
• Career growth – we promote internal capability; we have programmes that recognise star performers
• Generous parental leave – and top up government paid parental leave
• School holiday subsidy - help you balance work and family during school holiday
• Environmental and community care programmes

Komātoutēnei | Our Organisation

At Westpac, we’re working together to build a fairer and stronger NewZealand for our people, customers and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together. What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. We’re a place where you can bring your whole self, your ideas and your ambition, and have the support and opportunities to keep growing. Here, you can do meaningful work, make a difference for our customers and be part of something bigger. Because when we each bring our best and bring it together, there’s no limit to what we can achieve.

The people of Aotearoa, NewZealand hail from many cultures and backgrounds. At Westpac NewZealand, we draw on this enormous talent pool to build a team rich in different perspectives, experiences and abilities. We encourage people from all walks of life to apply, including those who are neurodivergent, have chronic health conditions or disabilities. Your attitude and passion are as important to us as your experience, qualifications and capabilities.

Mahi tahi tātou, tē katia tātou | Together, we’re unstoppable

Applications close: 17 November 2026

Our culture is rich with stories of how our people like to help, our customers, our community and each other. This is reflected through flexible working arrangements to ensure that our people have a balance in their life with those things that are important to them. Through ensuring that we provide opportunities to everyone regardless of what society throws at them, we are a safe place to work where you are treated equally and appreciated.