Senior Banking Adviser - Lower Hutt

Westpac New Zealand; Lower Hutt; On-site; NZD 70,000 - 90,000; Full time

Benefits offered by this job

4 weeks holiday + wellbeing leave

Banking benefits, insurance discounts

Career growth programs

Parental leave with top up

School holiday subsidy

Job summary

Westpac New Zealand in Lower Hutt is seeking a Senior Banking Adviser to own the lending journey end-to-end. You’ll guide customers from their first home loan to future investments, delivering clear, tailored advice and using digital tools to simplify banking in a busy branch.

You’ll build relationships with local businesses and community groups, set the tone for exceptional customer experiences, and mentor colleagues.

Qualifications

• 3+ years' experience in banking and/or lending
• Level 5 Residential Lending Qualification or working toward it
• Strong knowledge of lending products and regulatory requirements
• Excellent communication, negotiation, and problem‑solving skills
• Digital confidence to coach customers and colleagues
• Experience building relationships, influencing outcomes, and supporting or mentoring others
• Strong organisational skills and ethical, customer‑centric decision‑making

Responsibilities

• Own the lending journey end‑to‑end for customers
• Build relationships with local businesses and community groups
• Provide clear, tailored financial advice to customers
• Coach and mentor branch colleagues
• Deliver exceptional customer experience in a fast‑paced environment

Skills

Lending knowledge

Regulatory knowledge

Communication

Mentoring

Digital literacy

Relationship building

Education

Residential lending qualification (Level 5)

Job description

Senior Banking Adviser, Lower Hutt

Lower Hutt Branch

Full time, Permanent position

Monday to Friday

Mŋ te Tūŋn - About the role

As a Senior Banking Adviser, you’re the go‑to expert in branch - the person customers trust with their biggest financial decisions and the one who can turn a home‑loan conversation into a moment of genuine excitement and confidence. You’ll own the lending journey end‑to‑end, guiding customers through everything from their first home to their next big investment, all while dazzling them with advice that’s clear, and tailored to their world. You’ll uncover needs they haven’t yet voiced, champion digital tools that make banking easier, and ensure every customer walks away feeling supported, empowered, and ready for what’s next.

This is a role for someone who loves people, loves community, and isn’t afraid to paint your town RED. You’ll be out building relationships with local businesses, schools, and community groups, spotting opportunities to grow Westpac’s presence and helping customers build financial confidence along the way. Inside the branch, you’re the senior voice - setting the tone for what exceptional customer experience looks like. If you thrive in a fast‑paced environment, enjoy meaningful conversations, and want to make a real impact in your community, this is your chance to shine.

Na tāu rourou - What you’ll bring?

You’re confident, curious, and energised by great conversations. You know lending inside out, you’re digitally savvy, and you’re passionate about helping customers make smart, informed decisions. You’re a natural relationship‑builder, a steady mentor, and someone who brings both heart and hustle to every day.

• 3+ years' experience in banking and/or lending
• Level 5 Residential Lending Qualification (or working toward it)
• Strong knowledge of lending, banking products, and regulatory requirements
• Excellent communication, negotiation, and problem‑solving skills
• Digital confidence, with the ability to coach customers and colleagues
• Experience building relationships, influencing outcomes, and supporting or mentoring others
• Strong organisational skills, attention to detail, and a commitment to ethical, customer‑centric decision‑making

Westpac Hei Wāhi Mahi | Working at Westpac

• 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best
• Additional purchased leave options up to 4 weeks per year
• Banking benefits, insurance discounts and superannuation scheme
• Career growth - we promote internal capability; we have programmes that recognise star performers
• Generous parental leave - and top up government paid parental leave
• School holiday subsidy - help you balance work and family during school holiday
• Environmental and community care programmes

Ko mātou tēnei | Our Organisation

At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.

What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. We’re a place where you can bring your whole self, your ideas and your ambition, and have the support and opportunities to keep growing. Here, you can do meaningful work, make a difference for our customers and be part of something bigger. Because when we each bring our best and bring it together, there’s no limit to what we can achieve.

Mahi tahi tātou, tē katia tātou | Together, we’re unstoppable

Applications close: 17 November 2026