Banking Adviser - Blenheim

Westpac New Zealand Ltd; Blenheim; On-site; NZD 50,000 - 65,000; Full time

Benefits offered by this job

4 weeks holiday + wellbeing leave

Additional leave options up to 4 weeks

Banking benefits

Career growth programs

Parental leave + top-up

School holiday subsidy

Community environmental programs

Job summary

Westpac Blenheim Branch is seeking a Banking Adviser to provide friendly, proactive service and help customers achieve their financial goals. The role supports everyday banking, KiwiSaver and related products, with a focus on building trust and guiding customers through digital tools.

The successful candidate will have 2+ years in customer-facing work, strong communication skills, and a passion for helping people in a community-focused setting.

Qualifications

• 2+ years in a customer-focused role.
• Confident, engaging communication and the ability to build trust quickly.
• Proven problem-solving skills and a knack for uncovering customer needs.
• Digital confidence, with the ability to coach customers through tools and technology.
• Strong organisational skills, attention to detail, and a commitment to ethical decision-making.

Responsibilities

• Greet customers and deliver a warm, helpful banking experience.
• Assist customers with opening accounts and everyday banking needs.
• Guide small business customers through banking solutions and advice.
• Identify unspoken needs and connect customers with the right products and services.

Skills

Customer focus

Communication

Problem solving

Digital confidence

Organisational skills

Banking product knowledge

Job description

Banking Adviser, Blenheim Blenheim Branch Full time, Permanent position Monday to Friday

Mō te Tūranga – About the role

As a Banking Adviser, you’re the friendly face people look forward to seeing — the person who can turn a routine banking errand into a genuinely great experience. You’ll create those memorable “wow” moments every day, whether you’re helping someone open their very first account, guiding a small business owner through their next big move, or uncovering the unspoken needs that help customers feel more confident and in control of their money. You’ll bring curiosity, warmth, and sharp listening skills to every conversation, matching customers with the right products, tools, and advice to make their financial lives easier and more empowering. You’ll thrive here if you love people, love a challenge, and love being part of a community. In this role, you’ll champion digital banking, deepen relationships with existing customers, welcome new ones into the Westpac whānau, and help us grow our presence in the neighbourhood. From everyday banking to KiwiSaver, insurance, and beyond, you’ll be the steady, trusted guide who makes customers feel supported at every step — all while contributing to our mission to be truly customer‑obsessed. If you’re energised by meaningful conversations, fast‑paced days, and the chance to make a real difference, this is where you’ll shine.

What you’ll bring?

Maybe you’re a recent graduate, or maybe you’re simply ready for a new challenge — this is your moment to step into the banking world and build a career you can be proud of. We’re looking for someone who has energy, empathy, and a genuine passion for helping others. You love great conversations, you’re confident with technology, and you’re motivated by achieving strong outcomes for customers and the business. You’re organised, adaptable, and ready to grow your career in a place that values your ideas and celebrates your success.

• 2+ years’ experience in a customer‑focused role
• Confident, engaging communication and the ability to build trust quickly
• Proven problem‑solving skills and a knack for uncovering customer needs
• Digital confidence, with the ability to coach customers through tools and technology
• Strong organisational skills, attention to detail, and a commitment to ethical decision‑making
• Strong knowledge of banking products, services, and regulatory requirements (desired)

Westpac Hei Wāhi Mahi | Working at Westpac

• 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best
• Additional purchased leave options up to 4 weeks per year
• Banking benefits, insurance discounts and superannuation scheme
• Career growth – we promote internal capability; we have programmes that recognise star performers
• Generous parental leave – and top up government paid parental leave
• School holiday subsidy - help you balance work and family during school holiday
• Environmental and community care programmes

Ko mātou tēnei | Our Organisation

At Westpac, we’re working together to build a fairer and stronger NewZealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together. What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!

The people of Aotearoa, NewZealand hail from many cultures and backgrounds. At Westpac NewZealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.

Mahi tahi tātou, kaha ake tātou | Together Greater

Our culture is rich with stories of how our people like to help, our customers, our community and each other. This is reflected through flexible working arrangements to ensure that our people have a balance in their life with those things that are important to them. Through ensuring that we provide opportunities to everyone regardless of what society throws at them, we are a safe place to work where you are treated equally and appreciated.

Applications close: 1 October 2026