Senior BA – Customer Services & Billing Transformation

Momentum Consulting

Wellington

On-site

NZD 90,000 - 125,000

Full time

4 days ago

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Job summary

Momentum Consulting is recruiting three Senior Business Analysts to join a large-scale transformation for a public service in the Wellington region. You will work in Customer Services and Billing, mapping customer journeys and business rules on the platform, with a one-team approach across vendors and delivery partners.

You'll have 5+ years' BA experience on large systems, hands-on SaaS/COTS delivery, and strong facilitation and testing skills.

Qualifications

5+ years' business analysis experience on large, complex system implementations.
Hands-on delivery of at least one SaaS or COTS implementation, following vendor methodologies.
Proven ability to work with multiple business units and senior stakeholders.
Experience designing end-to-end customer journeys for customer-facing services.
Strong facilitation, documentation, process design, and acceptance testing skills.
Experience in an iterative or agile design-build-test cycle at a vendor-led pace.

Responsibilities

Work alongside a business lead and a vendor delivery lead in each workstream (Accounts/CRM, Billing, Payments/Debt, or Reporting).
Help map customer journeys and document processes and business rules on the platform's standard capabilities.
Facilitate design sessions and prepare design inputs in the vendor's format.
Help develop test scripts and define UAT criteria, then support testers through execution and defect resolution.
Support the change management team with training materials.
Flag deviations from the operating model and governance for decision.