Senior Applications Support Analyst

Sanford Limited; Auckland; Hybrid; NZD 110,000 - 150,000; Full time

Job summary

Sanford Limited, a leading seafood producer in New Zealand, seeks a Senior Applications Support Analyst to join our IT team at the Auckland head office in Wynyard Quarter. This senior, hands-on role focuses on ensuring smooth operation and continuous improvement of Sanford's ERP and MES systems across legacy and cloud platforms.

You will investigate incidents, manage changes and deployments via Azure DevOps, mentor teammates and collaborate with business users and vendors to deliver practical

Qualifications

• Experience supporting ERP systems in a manufacturing environment.
• Strong troubleshooting, configuration, testing, upgrades and deployments.
• Excellent communication and stakeholder engagement skills.

Responsibilities

• Provide hands-on support for ERP and MES systems.
• Investigate incidents, manage service requests and complex issues via ServiceDesk+.
• Perform application administration including security roles, user management and master data.
• Support system changes, upgrades, patches and deployments, including testing and UAT with Azure DevOps.
• Collaborate with business users, IT teams and external vendors to identify root causes and deliver solutions.
• Identify and contribute to system and process improvements with clear documentation.
• Mentor and share knowledge to promote best practices within the team.

Skills

ERP systems

MES exposure

Troubleshooting

Stakeholder engagement

Mentoring

Analytical skills

IT knowledge

Education

Tertiary IT qualification

Tools

Azure DevOps

Job description

Sanford, a leading provider of seafood in New Zealand, is seeking a Senior Applications Support Analyst to join our IT team based in our Auckland head office in stunning Wynyard Quarter.

Reporting to the IS Applications Manager, this is a senior hands-on role focused on ensuring the smooth operation, support and continuous improvement of Sanford's diverse business application landscape. Working across a mix of legacy and modern cloud-based platforms, you'll have a particular focus on our ERP and Manufacturing Execution Systems (MES), supporting systems that are critical to our day-to-day operations.

Alongside resolving complex application issues, you'll play an important role in system enhancements, testing and deployments, while sharing your knowledge and mentoring other members of the Applications Support team.

Key Responsibilities:

• Provide hands-on support and troubleshooting across business-critical applications, with a particular focus on ERP and MES systems.
• Investigate and resolve incidents, service requests and complex system issues, managing and prioritising support tickets through ServiceDesk+.
• Perform application administration, including configuration, security roles, user management and master data such as product information, BOMs and production routes.
• Support system changes, upgrades, patches and deployments, including testing, UAT and task management through Azure DevOps.
• Work closely with business users, internal IT teams and external vendors to identify root causes, resolve issues and deliver effective solutions.
• Identify and contribute to system and process improvements while maintaining clear, accurate support and system documentation.
• Mentor and support other team members, sharing technical knowledge and promoting consistent support practices.

About You:

We're looking for an experienced Applications Support professional who enjoys getting under the hood of business systems and understanding how they work. Your background will be in supporting and improving business applications rather than traditional IT infrastructure support, and you'll be comfortable moving between troubleshooting immediate issues and looking for opportunities to make systems and processes work better.

As a senior member of the team, you'll be someone others can turn to when working through more complex problems. You don't need to be a formal people leader, but you'll enjoy sharing your knowledge, mentoring others and helping build capability across the team.

You'll ideally bring:

• A relevant tertiary qualification in Information Technology or equivalent practical experience, with proven experience in application support, systems administration or a similar business systems role.
• Experience supporting ERP systems, with exposure to Manufacturing Execution Systems (MES) advantageous.
• Strong troubleshooting and analytical skills, with experience across application administration, configuration, testing, upgrades and deployments.
• Strong organisational and prioritisation skills, with the confidence to take ownership, work independently and manage competing demands.
• Excellent communication and stakeholder engagement skills, with the ability to work across technical and non-technical teams and mentor others.
• A curious, proactive and improvement-focused mindset. Experience within manufacturing, food processing or another operational environment would be advantageous but is not essential.

Why Sanford?

This is an opportunity to work across a varied and business-critical application environment where your expertise will have a genuine impact. You'll have exposure to a broad range of systems and stakeholders, with the opportunity to solve complex problems, contribute to system improvements and help build capability within the wider Applications Support team.Sanford offers a discount on seafood products along with a supportive way of working to ensure you are leading a happy, healthy, and balanced lifestyle.

You may be subject to pre-employment checks that include a Ministry of Justice check, drug and alcohol screening and credit checks.