Senior Advisor Process and Performance

Pharmac; Wellington; On-site; NZD 90,000 - 121,000; Full time

Benefits offered by this job

Five weeks annual leave

Year-end close-down leave

Hauora payment $500

Health insurance discount

Paid parental leave

Flexible working - 2 days home

Job summary

Pharmac in New Zealand seeks a Senior Adviser Process and Performance to join our Strategic Planning and Performance team. You will design fit-for-purpose business processes and lead continuous improvement across delivery programmes with patients and consumers at the centre.

You will work with the Principal Adviser and the Programme Delivery Office to shape new ways of working, maintain our process architecture, and ensure changes integrate into the system.

Qualifications

• expertise in process re-design, optimisation, and continuous improvement methodologies.
• Experience in business process management and documentation at an enterprise level.
• Familiarity with systems and data, including planning for and implementing emerging technologies such as AI.
• Excellent relationship management skills.
• Demonstrated collaboration skills and experience working with cross-functional teams.
• Ability to think and advise at a strategic and enterprise level.
• Strong critical thinking and analytical skillset.
• Change management experience will be an advantage.

Responsibilities

• Drive process design and improvement across our delivery programmes and business functions
• Be at the core of our transformation – helping to shape better health outcomes for patients and consumers
• A friendly and supportive team environment
• Full-time and permanent role

Skills

process redesign

enterprise process mgmt

AI & data awareness

relationship management

cross-functional collaboration

strategic advisory

critical thinking

change management

Job description

Closing date:11 Oct 2026 17:00 | WorkType:Permanent full-time | Salary range: $89,868 - $121,330

• Drive process design and improvement across our delivery programmes and business functions
• Be at the core of our transformation – helping to shape better health outcomes for patients and consumers
• A friendly and supportive team environment
• Full-time and permanent role

We are seeking an experienced Senior Adviser Process and Performance to join our Strategic Planning and Performance team.

We have recently developed our new vision and strategy – seeking to position Pharmac as a more outward-focussed, collaborative, and transparent organisation that values and actively engages with patients, consumers, and stakeholders.

In this rewarding and challenging role, you will work closely with the Principal Adviser, newly developed Programme Delivery Office, and subject matter experts to help design fit-for-purpose business process and continuous improvement initiatives at Pharmac. You will be at the core of Pharmac's transformation and play a key role in influencing the design of new ways of working, with patients and consumers at the centre.

By helping to maintain our business process architecture, you will support how work flows from start to finish, helping to ensure that changes from programmes and projects fit together and work as a complete system.

The salary range for this position is $89,868 - $121,330. Most new starters are typically appointed up to the midpoint of the range, depending on the knowledge, skills and experience they bring to the role.

Who are we looking for? | Māwai te mahi nei?

You will provide expert advice across our business process and continuous improvement portfolios.

Our ideal candidate would have:

• expertise in process re-design, optimisation, and continuous improvement methodologies
• Experience in business process management and documentation at an enterprise level – supporting how work flows from start to finish
• Familiarity with systems and data, including planning for and implementing emerging technologies such as AI
• Excellent relationship management skills
• Demonstrated collaboration skills and experience working with cross-functional teams
• Ability to think and advise at a strategic and enterprise level
• Strong critical thinking and analytical skillset
• Change management experience will be an advantage.

At Pharmac | Te Pātaka Whaioranga we endeavour to deliver the best health outcomes for all New Zealanders through investment in medicines and medical devices.

We are a close-knit whānau with around 190 kaimahi. We take pride in what we do, work hard, and have fun along the way.

Our values | ngā uruatanga, ground our behaviour and guide our thinking:

Whakarongo- we listen with intent and empathy to understand

Tūhono- we connect with people, communities, the health system and each other

Wānanga- we draw on evidence and people's experiences to improve

Kaitiakitanga- we safeguard wellbeing for New Zealanders, now and for the future

We are a whānau centered organisation and understand the importance of maintaining a healthy work life balance. To support our kaimahi and their whānau we offer:

• Five weeks annual leave
• Additional paid leave for our end of year close-down period
• An annual $500 hauora payment for eligible kaimahi
• Health Insurance corporate discount with Southern Cross
• Paid Parental Leave support in addition to minimum legislative requirements.
• Flexible working - work from home up to two days per week.

At Pharmac | Te Pātaka Whaioranga we welcome all staff with a mihi whakatau during their first month. For kaimahi Māori, we offer mihi whakatau on your first day, where your whānau and manuhiri are welcome to attend. As you come through our waharoa, you will be welcomed into our support network.

We strive to represent Aotearoa and the diverse communities we serve. We are committed to championing workplace inclusion and acknowledge that in order to do their best work, we must foster an environment where people are comfortable to be themselves and work in a way that best suits their individual needs.

Who are you? | Ko wai koe?

In your application we invite you to share who you are, your personal values, your whakapapa, as well as your interests and motivations in applying for this role. We are interested to learn about your personal attributes, experiences and the diverse perspectives you could bring to the role and Te Pātaka Whaioranga. We acknowledge attributes may extend to having been gained outside of the workforce and encourage you to share these in your application.

Closes on 11 Oct 2026 17:00