Senior Account Manager - Direct

LUMO Digital Outdoor; Auckland; On-site; NZD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive remuneration

Flexible working arrangements

Job summary

LUMO Digital Outdoor in Auckland CBD is seeking a Senior Account Manager for a contract role to drive revenue growth and strengthen key client relationships within our direct sales portfolio.

You will manage high-value accounts, identify expansion opportunities, and collaborate with cross-functional teams to deliver compelling campaigns and performance reporting for senior stakeholders, while negotiating contracts and ensuring exceptional service delivery across New Zealand.

Qualifications

• 5+ years in account management or sales, ideally B2B in digital media or advertising.
• Proven track record of managing large accounts and meeting sales targets.
• Strong understanding of digital advertising and outdoor media landscape.
• Excellent communication and presentation skills across levels of an organization.
• Ability to identify client needs and develop creative solutions that drive results.

Responsibilities

• Manage and nurture relationships with key direct clients; be the primary contact.
• Identify and pursue new business opportunities; upsell and cross-sell within accounts.
• Develop tailored account strategies to maximize client value and retention.
• Prepare and present proposals and campaign recommendations to senior stakeholders.
• Negotiate contracts and commercial terms to achieve mutual outcomes.
• Monitor account performance, track KPIs, and provide reporting to clients.
• Collaborate cross-functionally with operations, creative, and technical teams for campaign delivery.
• Forecast pipeline and strive to meet or exceed revenue targets.
• Build and maintain a strong pipeline of prospective clients in the direct sales channel.
• Attend industry events to strengthen market presence and relationships.

Skills

Account management

Sales

CRM proficiency

Communication

Negotiation

Tools

CRM systems

Job description

We are seeking a Senior Account Manager – Direct to join LUMO Digital Outdoor in Auckland CBD on a contract basis. This is a strategic role that will be fundamental to driving revenue growth and strengthening key client relationships within our direct sales portfolio. As a Senior Account Manager, you will be responsible for managing high-value accounts, identifying expansion opportunities, and ensuring exceptional service delivery to our most important clients. This position offers the opportunity to make a significant impact on the business whilst working with innovative digital outdoor advertising solutions.

What you’ll be doing

Manage and nurture relationships with key direct clients, serving as the primary point of contact and trusted adviser

Identify and pursue new business opportunities within existing accounts, driving upselling and cross-selling initiatives

Develop and implement tailored account strategies to maximise client value and retention

Prepare and present compelling proposals and campaign recommendations to senior stakeholders

Negotiate contracts and commercial terms to achieve mutually beneficial outcomes

Monitor account performance, track KPIs, and provide regular reporting and insights to clients

Collaborate cross-functionally with operations, creative, and technical teams to ensure seamless campaign delivery

Forecast pipeline accurately and consistently achieve or exceed revenue targets

Build and maintain a strong pipeline of prospective clients within the direct sales channel

Attend industry events and networking opportunities to strengthen market presence and relationships

What we’re looking for

5+ years of account management or sales experience, ideally within digital media, advertising, or a related B2B environment

Proven track record of successfully managing large accounts and consistently achieving sales targets

Strong understanding of the digital advertising or outdoor media landscape

Excellent communication and presentation skills with the ability to engage at all levels of an organisation

Demonstrated ability to identify client needs and develop creative solutions that drive business results

Strong negotiation and contract management capabilities

Proficiency with CRM systems and sales reporting tools

Self-motivated and results-driven with excellent organisational and time management skills

Ability to work independently whilst collaborating effectively with cross-functional teams

Knowledge of the Auckland market and existing relationships within the digital media sector (desirable)

What we offer

At LUMO Digital Outdoor, we are committed to supporting the growth and wellbeing of our team members. We offer a competitive remuneration package commensurate with experience, including base salary and performance-based incentives. We foster a collaborative and innovative work environment where your ideas are valued and your contributions are recognised. We also offer flexibility in how and where you work, recognising that effective work-life balance drives engagement and productivity.

About us

LUMO Digital Outdoor is a leader in the digital outdoor advertising space, transforming how brands connect with audiences through innovative digital solutions. We pride ourselves on delivering cutting-edge technology and exceptional service to our clients across New Zealand. Our team is passionate about driving growth, fostering creativity, and building lasting partnerships with both clients and colleagues. We are an organisation that values integrity, innovation, and excellence, and we are committed to creating an inclusive workplace where diverse talent can thrive.