SAP SuccessFactors Support Analyst — HRIS & Processes

Foodstuffs North Island Limited; Auckland; On-site; NZD 90,000 - 120,000; Full time

Benefits offered by this job

Inhouse learning & development

Flexible working options

Birthday leave

Free car parking

Onsite café

Job summary

Foodstuffs North Island Limited is seeking a hands-on SAP SuccessFactors / HRIS Support Analyst for a 12-month fixed-term contract within the Business Systems & Platform Team in Auckland. You’ll provide day-to-day functional support across SAP SuccessFactors and related HR systems, ensuring stability, security and usability for our people.

Working with HR, Payroll, Technology and external partners, you’ll troubleshoot issues, support releases, maintain data quality and contribute to continuous

Qualifications

• Hands-on SAP SuccessFactors/HRIS support experience
• Strong understanding of HR processes and employee lifecycle
• Experience with incident, problem and service request management
• Ability to troubleshoot configuration, workflows, business rules, permissions and data issues
• Experience with UAT, testing, releases and production support
• Strong analytical and problem-solving skills
• Experience with SuccessFactors modules such as Employee Central, Payroll, Onboarding, Performance, Compensation or People Analytics
• Experience with SuccessFactors integrations / SAP CPI
• Excellent communication and stakeholder management skills
• Ability to work across business, technology and vendor teams
• Experience with JIRA, ServiceNow, Microsoft 365 or similar tools

Responsibilities

• Provide functional support across SAP SuccessFactors and related HR systems
• Triage and resolve incidents, service requests and minor enhancements
• Troubleshoot configuration, workflows, business rules, permissions, data and reporting issues
• Support releases, UAT, regression testing and post-release validation
• Work with business and technical teams to identify root causes and deliver solutions
• Maintain documentation, knowledge articles and support processes
• Identify recurring issues and opportunities for continuous improvement

Skills

SAP SuccessFactors/HRIS support

HR processes

Incident & service management

UAT & releases

Stakeholder management

Analytical problem-solving

Cross-functional collaboration

Communication

Education

Bachelor's degree in IT/HRIS or related field

Tools

JIRA

ServiceNow

Microsoft 365

SAP CPI

Job description

Foodstuffs North Island Limited is seeking a hands-on SAP SuccessFactors / HRIS Support Analyst for a 12-month fixed-term contract within the Business Systems & Platform Team in Auckland. You’ll provide day-to-day functional support across SAP SuccessFactors and related HR systems, ensuring stability, security and usability for our people.

Working with HR, Payroll, Technology and external partners, you’ll troubleshoot issues, support releases, maintain data quality and contribute to continuous