Salesforce Tech Lead - End-to-End Cloud Architect & CRM

Tata Consultancy Services; Auckland; On-site; NZD 140,000 - 190,000; Full time

Job summary

Tata Consultancy Services (TCS) New Zealand is seeking a senior Salesforce Architect to lead end-to-end solution design across multiple clouds, aligning CRM initiatives with business goals.

You will drive onboarding to lifecycle processes, integration patterns, and secure data flows, while mentoring teams and delivering scalable, customer-centric Salesforce solutions across the organization.

Qualifications

• Experience leading Salesforce solutions across multiple clouds
• Strong design and governance of CRM processes
• Proven integration experience with REST APIs and enterprise systems

Responsibilities

• Lead end-to-end Salesforce solution architecture across clouds
• Design onboarding, lifecycle, engagement, retention, CRM transformation
• Implement and support Sales Cloud from lead to order
• Drive Service Cloud implementations with omni-channel support
• Design secure integrations between Salesforce, Prism, OMS via REST
• Lead Salesforce Field Service implementations including work orders and dispatch
• Develop portals using Experience Cloud for digital engagement
• Deliver Data Cloud and Agent force solutions for Customer 360
• Build Salesforce apps with Apex, LWC, Flows, and APIs
• Lead Marketing Cloud journeys and CRM integration

Skills

Salesforce architecture

CRM transformation

Cloud integration

REST APIs

Education

Bachelor's degree in Computer Science or related field

Tools

Apex

LWC

Experience Cloud

Job description

Tata Consultancy Services (TCS) New Zealand is seeking a senior Salesforce Architect to lead end-to-end solution design across multiple clouds, aligning CRM initiatives with business goals.

You will drive onboarding to lifecycle processes, integration patterns, and secure data flows, while mentoring teams and delivering scalable, customer-centric Salesforce solutions across the organization.