Salesforce Commerce Cloud Lead

Tata Consultancy Services; Auckland; On-site; NZD 90,000 - 140,000; Full time

Benefits offered by this job

Competitive salary

Global exposure

Leadership development

Diversity & inclusion

Continuous learning & certifications

Job summary

Tata Consultancy Services (TCS) Australia is seeking technology professionals to join a team focused on reliable IT operations. You’ll address incidents, service requests, and changes in line with ITSM procedures, work with on-site and off-shore teams, and help ensure governance and security standards are met.

Join a culture built on integrity, excellence and collaboration, with ongoing learning, certifications, leadership development and global exposure that makes a local impact in Australia

Qualifications

• Experience addressing incidents and service requests within ITSM tooling.
• Understanding of security policies and access controls.

Responsibilities

• Address and resolve Incidents, Service requests assigned in the ITSM Tool, provide advice, workarounds, deploy corrections and restore Applications/systems in compliance with Service Levels & service management procedures.
• Raise cases or service requests, follow-up and elevate them through the defined support process defined by the respective product and/or software provider.
• Adhere to all security and access functions, in conformance with security policies and standards, within the In-Scope Applications.
• Assist users to identify data errors or inconsistencies and to develop approaches to resolve data errors.
• Coordinate with onsite and offshore teams, manage risk, and drive successful application deployments and support.
• Ensure governance, SLA compliance, and smooth transition to steady state.
• Leverage knowledge management assets such as KEDB, SOPs, and update/maintain the knowledge article as applicable
• Provide periodic updates in ITSM Tool and communication to relevant stakeholders
• Assess (on an ongoing and regular basis) vendor notices of Emergency Patches, Patch Bundles, bugs and vulnerabilities and provided reports of vulnerabilities:
• Proactively monitor, alert and resolve any issues and when needed reverse changes according to the roll-back plan in consultation with the change owner.
• Report against all Incident, Problem and Change Management SLAs as required to ensure customer and Supplier are fully informed of performance, including trends and impacts of corrective actions in performance.
• Prepare & publish periodic operational metrics, trends, incident and problem aging reports, SLA/KPI reports, issues/risks, mitigation steps

Skills

ITSM tool usage

Incident management

Security policy compliance

Tools

ITSM Tool

Job description

Join Tata Consultancy Services, Asia Pacific and be part of an organization committed to sustainable development for our future. TCS follows the Tata group philosophy of building sustainable businesses that are rooted in the community and demonstrate care for the environment. Our unique values position us to combine a purpose-driven worldview with digital innovation, collaborating with customers, communities and governments to lead and shape innovative solutions for a sustainable future. TCS has been carbon neutral in its operations across 11 countries, 12 delivery centres and 18 offices in Asia Pacific since 2022. This is only the initial stage in TCS’ journey as we strive to achieve long-term net zero emissions by 2030.

Corporate sustainability is embedded in our triple-bottom-line, focusing on people, the planet, and our purpose. Our offices are designed with eco-friendly features that significantly reduce our carbon footprint and enhance energy efficiency. We actively champion green initiatives, such as promoting paperless operations, implementing energy-efficient practices, and fostering employee engagement in sustainability efforts. When you become part of the TCS family, you will play an essential role dedicated to innovation, excellence, and crafting a brighter, greener future together. Join us and be a part of our mission to drive sustainability through technology and talent at Tata Consultancy Services, APAC today.

• Address and resolve Incidents, Service requests assigned in the ITSM Tool, provide advice, workarounds, deploy corrections and restore Applications/systems in compliance with Service Levels & service management procedures.
• Raise cases or service requests, follow-up and elevate them through the defined support process defined by the respective product and/or software provider.
• Adhere to all security and access functions, in conformance with security policies and standards, within the In-Scope Applications.
• Assist users to identify data errors or inconsistencies and to develop approaches to resolve data errors.
• Coordinate with onsite and offshore teams, manage risk, and drive successful application deployments and support.
• Ensure governance, SLA compliance, and smooth transition to steady state.
• Leverage knowledge management assets such as KEDB, SOPs, and update/maintain the knowledge article as applicable
• Provide periodic updates in ITSM Tool and communication to relevant stakeholders
• Adhere to all security and access functions, in conformance with security policies and standards, within the In-Scope Applications.
• Assess (on an ongoing and regular basis) vendor notices of Emergency Patches, Patch Bundles, bugs and vulnerabilities and provided reports of vulnerabilities:
• Proactively monitor, alert and resolve any issues and when needed reverse changes according to the roll-back plan in consultation with the change owner.
• Report against all Incident, Problem and Change Management SLAs as required to ensure customer and Supplier are fully informed of performance, including trends and impacts of corrective actions in performance.
• Prepare & publish periodic operational metrics, trends, incident and problem aging reports, SLA/KPI reports, issues/risks, mitigation steps

Top Reasons to Join Our Team at TCS Australia

Attractive compensation & rewards

We offer a highly competitive salary package aligned with the Australian market, complemented by performance-based incentives, recognition programs, and comprehensive employee benefits. Your achievements are celebrated, and your contributions truly matter.

Global exposure with local impact

At TCS, you’ll work with leading Australian enterprises across diverse industries while collaborating with our global network of experts. This means access to world‑class practices, transformative technologies, and the chance to shape solutions that have a real impact — locally and globally.

Empowering leadership & supportive environment

Our leadership team is committed to helping you succeed. We encourage initiative, reward innovation, and provide a collaborative environment where your ideas are heard and valued.

We believe in careers, not just jobs. With continuous learning, certification support, career mobility, and clear progression pathways, TCS empowers you to grow and evolve — whether you want to deepen your expertise, explore new domains, or take on leadership roles.

Inclusive, collaborative culture

Diversity, inclusion, and respect are central to who we are. At TCS Australia, you’ll join a workplace where collaboration thrives, individuality is valued, and everyone can contribute to meaningful outcomes.

Continuous learning & cutting-edge innovation

We invest heavily in your development, offering structured learning programs, global certifications, leadership development, and opportunities to work with emerging technologies. You’ll be part of an environment that constantly challenges and expands your capabilities.

A Great Fit for the TCS Culture

We’re looking for people who are:

• Passionate about technology and transformation
• Driven by curiosity, innovation, and continuous learning
• Excited to work in a collaborative, purpose-driven environment
• Motivated by delivering real impact for clients, communities, and society

Our core values — Integrity, Excellence, Responsibility, Pioneering Spirit, and Unity — shape how we work and how we grow together.

The TCS Community in Australia and Beyond

• Global strength: Over 600,000+ associates in 55+ countries, united by a shared purpose — to innovate and make a difference.
• Local presence: A trusted partner to Australia’s leading enterprises across financial services, government, retail, healthcare, telecom, and more.
• Social impact: Deeply committed to sustainability, digital inclusion, and community engagement initiatives in Australia and around the world.
• Empowered workplace: We foster a culture where diversity, equity, and accessibility are integral to how we operate.

We don’t just imagine a better future — we help build it.

About TCS

Tata Consultancy Services (TCS) is a global leader in IT services, consulting, and business solutions. We have partnered with many of the world’s largest organisations to help them transform their businesses, operating models, and technology ecosystems.

Learn more at www.tcs.com.

Equal Opportunity Employer

TCS is an equal opportunity employer. All qualified applicants will be considered without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by applicable law.