Sales Support Manager- Paraparaumu

JobSpace; Wellington; On-site; NZD 725,000 - 868,000; Full time

Benefits offered by this job

Birthday off (paid)

Staff discounts across brands

Long service leave

Jury service paid

Parental leave

Job summary

The Warehouse Wellington is seeking a Sales Support Manager to lead front-end operations and deliver an exceptional customer experience across checkouts and service. You will guide a team and ensure smooth daily operations with energy, organization, and a passion for retail.

Join a iconic New Zealand retail brand with competitive pay, generous benefits, and opportunities to grow within a fast-paced environment.

Qualifications

• Proven experience leading and developing teams.
• Strong communication and organizational skills.
• Understanding of cash handling and checkout processes.
• Ability to interpret plans and execute them.
• Positive, can-do attitude and ability to thrive in a fast-paced environment.

Responsibilities

• Lead front-end operations and customer experience across the store.
• Oversee checkouts and customer service, and support loss prevention.
• Manage operational processes to keep the store running smoothly.
• Inspire and develop a high-performing team and positive culture.

Skills

Team leadership

Communication skills

Organizational skills

Cash handling

Plan interpretation

Positive attitude

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Compensation: up to NZD 71,346 - monthly

Company Description

At The Warehouse, we're passionate about helping Kiwis live better every day. From supporting local communities to making a positive impact on our planet, we're about so much more than retail.

When you join us, you'll be part of a supportive, fast-paced environment where no two days are the same. Alongside competitive pay and great benefits, you'll have plenty of opportunities to grow your career with one of New Zealand's most iconic retail brands.

Job Description

As our Sales Support Manager, you'll play a key role in leading the front-end operations of the store and delivering an exceptional customer experience.

From overseeing checkouts and customer service to supporting loss prevention and operational processes, you'll help ensure the store runs smoothly day in and day out.

You'll lead and inspire a team of passionate individuals, creating a positive team culture where people feel motivated, supported, and empowered to do their best work.

This is a hands‑on leadership role where your energy, organization, and people skills will make a real difference — both to your team and to the wider community.

Qualifications

To succeed in this role, you'll be a confident and motivated leader with a passion for retail and customer service.

You'll also bring:

• Proven experience leading and developing teams
• Strong communication and organizational skills
• A good understanding of cash handling and checkout processes
• The ability to interpret plans and execute them effectively
• A positive, can-do attitude and the ability to thrive in a fast-paced environment

Most importantly, you'll bring enthusiasm, resilience, and a genuine passion for creating great customer experiences.

Additional Information

Join the Warehouse – where every day is an opportunity to make a difference.

You will be exposed to the latest technology, work in a diverse and energetic team while taking advantage of our company benefits such as:

• Career opportunities that come with a company our size!
• Take your birthday off - paid!
• Staff discounts across all of our brands!
• Long Service leave!
• 26 weeks fully paid parental leave or 10 days additional leave to support your partner.
• Fully paid Jury Service
• Lifestyle Leave - spend more time doing the things you love!