Sales Support

Aotearoa New Zealand Association of Social Workers; Auckland; On-site; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Flexible work culture

Fruit bowl & food delivery

Volunteering time off

Certified BCorp

Job summary

Better Packaging Co is seeking a proactive Sales Support to join our Auckland team. You will work closely with the Founder, manage customer communications, proposals, quotes, and coordinate sales activity while progressively taking ownership of a portfolio of accounts.

Ideal candidates have 2-5 years in sales support or related roles, are highly organised, and comfortable using CRM systems. This role offers growth into an Account Manager position within a purpose-led, BCorp-certified business.

Qualifications

• 2-5 years' experience in sales support, account management, customer success, or commercial operations.
• Highly proactive and solutions focused.
• Strong organisational and communication skills.
• Comfortable managing multiple priorities.

Responsibilities

• Manage customer follow ups, proposals, quotes, and communications.
• Support the Founder with sales execution and coordination.
• Track and progress leads, opportunities, and pipeline activity.
• Prepare proposals, presentations, quotations, and customer communications.
• Manage meeting scheduling and coordination.
• Anticipate next steps, identify bottlenecks, and proactively keep work moving.
• Assist with travel bookings and administrative coordination.
• Maintain CRM accuracy (HubSpot experience preferred).
• Support and eventually manage your own customer accounts.
• Develop into an independently managing Account Manager

Skills

Sales support

Account management

CRM systems

Communication

Tools

HubSpot

Job description

Better Packaging is a NZ owned leader in sustainable packaging. Our mission is to use packaging as a force for good to combat pollution, poverty, and climate change. We design revolutionary, customised packaging solutions for the new eco-nomy – a circular economy where generating waste is not an option.

About the role

We're looking for a highly organised, proactive, and commercially minded Sales Support to join our growing team.

This is a unique opportunity to work closely with our Founder and General Manager, acting as a key execution partner while progressively building and managing your own portfolio of customer accounts.

You'll thrive in this role if you're the type of person who naturally spots what needs doing, follows through without being asked, and enjoys creating momentum across multiple projects and customer relationships.

This is not a traditional administration role. We're looking for someone who takes ownership, drives outcomes, and helps the business move faster. You'll provide executive level sales support while progressively taking ownership of your own portfolio of customer accounts.

Key Responsibilities

Manage customer follow ups, proposals, quotes, and communications

Support the Founder with sales execution and coordination

Track and progress leads, opportunities, and pipeline activity

Prepare proposals, presentations, quotations, and customer communications

Manage meeting scheduling and coordination

Anticipate next steps, identify bottlenecks, and proactively keep work moving

Assist with travel bookings and administrative coordination

Maintain CRM accuracy (HubSpot experience preferred)

Support and eventually manage your own customer accounts

Develop into an independently managing Account Manager

About you

2-5 years' experience in sales support, account management, customer success, or commercial operations

Highly proactive and solutions focused

Strong organisational and communication skills

Comfortable managing multiple priorities

Confident using CRM systems and learning new tools quickly

Commercially aware and customer-focused

Work directly with an entrepreneurial Founder

Grow into an Account Manager role with revenue responsibility

• Flexible work culture to allow you to do your best work and have a healthy work life balance
• Weekly fruit bowl and food delivery
• Volunteering time off
• A Purpose led business which is Certified BCorp

Sought after products and a growing market sector (plus new innovations emerging constantly)

Above all, we are a team of passionate individuals determined to improve the state of the environment.

If you're someone who takes ownership, gets things done, and enjoys building strong customer relationships, we'd love to hear from you.

We have pride in our diversity, with 7 different nationalities, 8 ethnicities, 2 female founders and 2 office dogs – who all know that they are valued, not because they fit in a box, but because they don’t! The Better Packaging Co celebrates differences, and views diversity from a very broad perspective. Our definition of diversity includes, but is not limited to, ethnicity, race, gender, gender identity, sexual orientation, religion, socio-economic status, ability, and age, as well as nationality and professional experience. We strongly encourage candidates of all backgrounds and identities to apply.