Sales Operations Specialist - Contracts, Orders & Data

Fonterra; New Zealand; Remote; NZD 80,000 - 100,000; Full time

Benefits offered by this job

Competitive remuneration

Bonus + benefits

Job summary

Fonterra is seeking a Sales Operations Executive to support front-line Sales teams by managing contracts, orders and data across SAP systems. You will collaborate with Sales, Demand Planning, Logistics, Finance and Market Access to deliver excellent customer service and operational excellence.

The role emphasizes accuracy, proactive problem solving, and the ability to navigate competing priorities in a global business environment.

Qualifications

• Experience in sales operations, customer service or logistics.
• Strong planning and multi-priority management capabilities.
• Excellent communication and relationship-building skills.
• Analytical mindset with data reporting abilities.

Responsibilities

• Manage customer contracts, pricing, quotes and sales orders in SAP.
• Monitor order books, contract utilization and shipping schedules.
• Support demand planning with accurate forecasts and data.
• Maintain master data to ensure accuracy and compliance.
• Coordinate export docs and market access requirements.
• Handle customer enquiries and resolve issues via CRM.
• Build relationships with stakeholders to drive improvements.
• Produce reports to support business performance.
• Support continuous improvement projects.

Skills

Experience in sales ops

Customer service

Supply chain

Stakeholder management

Excel

ERP (SAP)

Tools

SAP

CRM

Job description

Fonterra is seeking a Sales Operations Executive to support front-line Sales teams by managing contracts, orders and data across SAP systems. You will collaborate with Sales, Demand Planning, Logistics, Finance and Market Access to deliver excellent customer service and operational excellence.

The role emphasizes accuracy, proactive problem solving, and the ability to navigate competing priorities in a global business environment.