Sales Manager

Eagers Automotive Limited; Auckland; Hybrid; NZD 90,000 - 130,000; Full time

Benefits offered by this job

Leadership programmes

Discounted health insurance

Health & wellbeing programs

Rewards & Recognition programs

Job summary

Eagers Automotive Limited in Auckland seeks a Sales Manager to lead the sales department, drive new vehicle retail performance and deliver an outstanding customer experience.

You will manage stock, support the sales team with data-based opportunities, and lead by example to achieve targets while developing a high-performing team and ensuring best practice across the department.

Qualifications

• 3+ years managing a Sales department with budgeting and CRM processes.
• Strong communication, decision-making and organisational skills.
• Proven ability to mobilise teams and achieve KPIs with a growth mindset.

Responsibilities

• Lead day-to-day new vehicle retail operations and manage a high-calibre team.
• Maintain stock control and online listings, drive data-driven selling.
• Engage customers, trade-in and sell new and demonstrator vehicles to hit sales targets.
• Collaborate with other departments and leadership to deliver outstanding customer experience.

Skills

Sales leadership

Budgeting & finance

CRM & data-driven selling

Customer experience focus

Team building

Tools

CRM software

Job description

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We are looking for a customer focused, goal orientated, high performing Sales Manager to join our team and help Eagers Automotive deliver their ‘Next 100 years’ strategy.

Who are we?

John Andrew Mazda, Grey Lynn,is part of Eagers Automotive, the largest Dealer Network in Australasia. As one of New Zealand's premier dealerships we have a long-standing history of serving a massive client base. We provide exceptional service to our customers at all levels of our business from sales to servicing, while providing our customers with the best experience possible.

Our drive to be the #1 Mazda retail operation in New Zealand for both Sales Volume and Customer experience, means we need the right person to fill this pivotal position.

This role will lead day to day new vehicle retail operations, oversee the management and development of the high calibre team, whilst ensuring optimal operational performance and delivering an outstanding customer experience.

This role will see you:

• Manage stock control, maintain a strong accurate and constant presence of on-line listings
• Actively assist the sales team with customer data base utilization for both retail and fleet opportunities
• Leading by example with all customer engagement, utilising customer satisfaction scoring to improve and maintain customer experience
• Actively trade-in, and sell both new and ex-demonstrator vehicles, ensuring that the department meets its sales targets
• Leading the sales team, creating a high-performing team, supporting staff engagement, and ensuring best practice is carried out across all areas
• Hiring and training sales staff, and developing a departmental strategic plan
• Accountability of all administrative tasks in the sales department, with the use of strong organisation and time management skills
• Act as a liaison between the Sales department, other departments, and the Leadership team

To succeed in this role, you will need:

• Minimum 3 years’ experience managing a Sales department with in-depth knowledge of budgeting, stock control, pre-delivery liaison, CRM processes and all relevant legislation
• A positive and high-performance attitude, thriving on achieving goals, targets and KPIs while loving the satisfaction that success brings
• Proven experience mobilising teams to achieve greatness, recognising and rewarding consistently good performance and behaviour in a team-based environment
• Excellent communication, confident decision-making skills, motivation, and organisational skills with a strong growth mindset
• A passion and focus on delivering an exceptional customer experience
• Excellent health and safety discipline; and the ability to develop and lead a strong health and safety culture
• Strong financial management and analytical skills

In return we offer you:

• Competitive remuneration package including commission with uncapped earning potential
• Leadership programmes
• Discounted Southern Cross Health Insurance, access to Telus Health Employee Assistance programme
• Reward & Recognition programs

Eagers Automotive is an equal opportunities employer that encourages diversity in the workplace. Applicants for this exciting role will require NZ residency / or valid NZ work permit and a full, clean drivers licence.