Sales Account Manager - ITSM

SolarWinds; New Zealand; Remote; NZD 110,000 - 170,000; Full time

Job summary

SolarWinds is hiring a Sales Account Manager to support the ITSM business across APAC, including Service Desk SaaS and on-premise Web Help Desk. This role partners with the Senior Account Executive to drive new-logo acquisition and expansion in Mid Market and Enterprise accounts, creating a robust pipeline through targeted outbound prospecting.

With a focus on cross-region collaboration, you will engage across diverse APAC markets, align with field sales, marketing, and channel teams, and help

Qualifications

• 4–10 years of experience in sales and account management within SaaS or enterprise software.
• Proven ability to generate pipeline via outbound prospecting and lead qualification.
• Strong written and verbal communication across diverse audiences.

Responsibilities

• Partner with Senior Account Executive to drive consistent pipeline across APAC.
• Identify and prospect net-new organizations aligned to ITSM ICP in Australia and priority APAC markets.
• Engage existing SolarWinds customers to identify expansion opportunities for Service Desk adoption.
• Execute outbound campaigns via phone, email, and LinkedIn to generate qualified meetings.
• Qualify inbound and outbound leads and convert them into opportunities.
• Conduct account research to understand org structure, regional footprint, technology, and ITSM use cases.
• Schedule discovery calls, demos, and meetings for the Senior Account Executive.
• Maintain accurate tracking of activity, pipeline, and progression in Salesforce.
• Collaborate with marketing and channel teams for regional campaigns and events.

Skills

Sales & Account Management

Education

Bachelor’s degree or equivalent experience

Tools

Salesforce

Job description

SolarWinds is hiring a Sales Account Manager to support the ITSM business across APAC, including SolarWinds Service Desk SaaS and Web Help Desk on-premises solutions.

This role partners directly with the assigned Senior Account Executive to drive both new-logo acquisition and expansion across Mid Market and Enterprise accounts in the region. The ISR is responsible for building pipeline through targeted outbound prospecting into net-new organizations, while also identifying expansion opportunities within the existing SolarWinds customer base that have not yet adopted Service Desk.

With over 300,000 customers globally, SolarWinds has a strong installed base across APAC. This creates a unique opportunity to introduce ITSM into accounts already using SolarWinds for observability, database, or infrastructure management. The ISR plays a critical role in identifying these entry points and creating qualified opportunities for the field.

This is a high-visibility, high-impact role that requires strong prospecting discipline, attention to detail, and close partnership with field sales, marketing, and channel teams across diverse APAC markets and buying motions.

Key Responsibilities

• Partner closely with the assigned Senior Account Executive to drive consistent pipeline creation across the APAC territory.
• Identify and prospect net-new organizations aligned to the ITSM ideal customer profile across Australia and priority APAC countries and verticals.
• Engage existing SolarWinds customers to identify accounts that have not adopted Service Desk and create qualified expansion opportunities.
• Execute outbound campaigns across phone, email, and LinkedIn to generate qualified meetings for both new-logo and expansion motions.
• Qualify inbound and outbound leads and convert them into actionable sales opportunities.
• Conduct account research to understand organizational structure, regional footprint, technology environment, existing SolarWinds products, and ITSM use cases.
• Schedule discovery calls, demos, and meetings for the Senior Account Executive.
• Maintain accurate tracking of activity, pipeline, and opportunity progression in Salesforce.
• Partner with marketing and channel teams to support regional campaigns, partner-led initiatives, and events.
• Support APAC events, workshops, and partner activities to help generate pipeline.
• Maintain disciplined follow-up and progression of early-stage new-logo and expansion opportunities.

Qualifications

• 4–10 years of experience in sales, account management within SaaS or enterprise software.
• Strong interest in building a long-term career in enterprise sales.
• Proven ability to generate pipeline through outbound prospecting and lead qualification.
• Strong written and verbal communication skills across diverse audiences.
• Highly organized, with the ability to manage multiple accounts and priorities.
• Comfortable operating in a fast-paced, metrics-driven environment.
• Experience with Salesforce or similar CRM platforms.
• Experience working across APAC markets or with multi-country territories is a plus.
• Bachelor’s degree or equivalent experience preferred.
• Ability to work independently while collaborating effectively across APAC and global teams.