Room Attendant

Accorhotel; Queenstown; On-site; NZD 42,000 - 48,000; Full time

Benefits offered by this job

Work-life balance

Gym access

Free meals on shift

Accommodation discounts

Employee assistance program

Career growth opportunities

CSR initiatives

Discounted rates with Accor worldwide

Job summary

Mercure Queenstown Resort is seeking a Room Attendant to help create a welcoming and comfortable stay for guests by ensuring each room is clean, fresh, and ready for arrival. You will join a supportive team dedicated to delivering great guest experiences in a fast-paced environment.

Previous housekeeping or cleaning experience is an advantage, but not essential. A keen eye for detail, reliability, and a positive attitude are important to thrive in this role, with opportunities to grow within

Qualifications

• A keen eye for detail and a commitment to high standards.
• Good communication skills and a friendly, guest-focused approach.
• Reliable, punctual, and able to work both independently and as part of a team.
• Ability to work efficiently in a fast-paced environment.

Responsibilities

• Clean and service guest rooms, bathrooms, corridors, and public areas to a high standard.
• Replenish guest amenities, linen, and room supplies.
• Report maintenance issues, lost property, and any health and safety concerns.
• Handle housekeeping equipment and cleaning chemicals safely and correctly.
• Work efficiently to meet daily room targets.
• Follow hotel procedures and maintain high cleanliness, safety, and presentation standards.
• Deliver friendly, professional service to guests and work collaboratively with the Housekeeping team.
• Actively support and participate in safe work practices following health and safety, rehabilitation, environment and smoke-free policies and procedures in the workplace.

Skills

Attention to detail

Communication skills

Guest focus

Reliability

Team orientation

Job description

Why Work for Accor?

At Accor, we are so much more than a global hospitality leader. We welcome you as you are and offer opportunities across a diverse range of brands, helping you find a role that matches your personality, passions, and career goals.

We are committed to your growth, supporting you to learn, develop, and thrive every day. We believe work should bring purpose to your life, empowering you to explore new possibilities and build a career without limits.

Every chapter of your journey is yours to write, and together we can shape the future of hospitality.

Discover the opportunities waiting for you at Accor:

https://careers.accor.com/

Do what you love. Care for the world. Dare to challenge the status quo. #BELIMITLESS

Love working in a fast-paced team and take pride in a job well done? Join our Housekeeping team at Mercure Queenstown Resort! As a Room Attendant, you'll help create a welcoming and comfortable stay for our guests by making sure every room is clean, fresh, and ready for their arrival. You'll be part of a supportive team that takes pride in delivering great experiences.

Key Responsibilities

• Clean and service guest rooms, bathrooms, corridors, and public areas to a high standard.


• Replenish guest amenities, linen, and room supplies.


• Report maintenance issues, lost property, and any health and safety concerns.


• Handle housekeeping equipment and cleaning chemicals safely and correctly.


• Work efficiently to meet daily room targets.


• Follow hotel procedures and maintain high cleanliness, safety, and presentation standards.


• Deliver friendly, professional service to guests and work collaboratively with the Housekeeping team.


• Actively support and participate in safe work practices following health and safety,
  rehabilitation, environment and smoke-free policies and procedures in the workplace.

What We're Looking For

• Previous housekeeping or cleaning experience is an advantage, but not essential.


• A keen eye for detail and a commitment to high standards.


• A positive attitude and willingness to learn.


• Ability to work efficiently in a fast-paced environment.


• Reliable, punctual, and able to work both independently and as part of a team.


• Good communication skills and a friendly, guest-focused approach.


• Physically fit and able to carry out the demands of the role, including lifting, bending, and being on your feet for extended periods.


• Flexibility to work a rotating roster, including weekends and public holidays.

Benefits of working at Mercure Queenstown Resort

Situated on a unique vantage point withbreath takingviews over Lake Wakatipu and theRemarkables Mountain range,Mercure Queenstown Resortoffers 148guestsrooms, two restaurants, a lounge bar and conference facilities.

• Work Your Way - Speak with us about your desired work life balance and make it a reality!


• Free use and access of our gym, saunas, hot tubs and swimming pool.


• Free meals provided while on shift.


• Accommodation discounts & Free Anniversary Stay.


• Employee Assistance Program.


• Fantastic career growth opportunities.


• Ability to make a difference through our Corporate Social Responsibility activities.


• Employee benefit card offering discounted rates with Accor worldwide.

Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.