Ringa Haapai Service Representatives - Part Time

Hamilton City Council; Hamilton; On-site; NZD 36,000 - 47,000; Part time

Benefits offered by this job

Wellbeing days

Health insurance

Annual health checks

Discounted family rates

Professional development

Job summary

Hamilton City Libraries is seeking a Ringa Hapai Service Representative to join our Libraries team at Dinsdale Library. This part‑time role offers 20 hours per week, with shifts including Monday and Saturday slots, supporting our community with welcoming service, book handling, and technology assistance.

You will issue books, shelve, help patrons with learning and job search tools, and help run programmes from story-time to coding classes.

Qualifications

• Experience in a customer service environment with diverse patrons.
• Interest in running children’s programmes and leading events.
• Positive, welcoming attitude and ability to create an inclusive environment.
• Confident computer use and cash handling.

Responsibilities

• Issue books, search for titles, process returns and shelving.
• Support the public with using technology for learning, job hunting and connectivity.
• Run community programmes and events from story-time to coding classes.
• Connect people with resources, groups and heritage.
• Provide reading recommendations to customers.

Skills

Customer service

Tech assistance

Event/program delivery

Cash handling

Computer skills

Welcoming environment

Tools

POS / cash register

Job description

• Part-time
• Group: Customer & Community

Company Description

Hamilton City Libraries is a business unit of the Community Services group. There are seven library sites within the city; Central Library is located in Garden Place in the CBD and our community libraries are located at Chartwell, Dinsdale, Hillcrest, Glenview, St Andrews and Rototuna.

Job Description

We are now on the hunt for a Ringa Hapai Service Representative to join our Libraries team.

Our Ringa Hapaai Service Representatives do a bit of everything, and we love seeing our team members utilise the unique skills they have. Although we LOVE books, our spaces are so much more than this!

This role sits onsite at Dinsdale Library, we encourage growth, autonomy and have a great supportive culture.

What will I be doing day to day?

• You'll be doing core library support work: issuing books, searching for titles, returns and shelving.
• You could also be supporting the public with using our technology for learning, job hunting, connecting with family orsustaining curiosity.
• Running great programmes and events for the community – from story-time/wriggle and rhyme, through to stop motion, coding classes and supporting our Auaha Maker space librarians in the Auaha Maker space.
• Connecting people with resources such as hard-to-find information, genealogy queries, interest groups or their heritage.
• Providing great suggestions for customer queries to what to read next!

The following position is available:

Monday 11.30am-5.30pm, Tuesday 9am-2.30pm, Friday 11.30am-5.30pm, and Saturday 9am-1pm, 1 in 8 Sundays at a larger branch. 20 hours per week

Qualifications

Oo puumanawa me oo wheako | Your skills and experience

• Have experience and are confident within a customer service environment - you will be dealing with a diverse range of customers within our community! (If you have a history within a library environment, this is a bonus).
• Are passionate about or would love to start running children’s programmes and leading events.
• Are a positive person that customers warm to and have a natural ability to create a welcoming inclusive environment nomatter the circumstances.
• Can confidently use a computer and handle cash/ transactions.

Additional Information

He aha te wariu o te utu kaimahi? | What’s the salary?

The rate for this role starts at $29.90 per hour.

• Opportunities for professional development
• Two wellbeingdays after 12 months service
• Free health insurance through Unimed including hospital/surgery grade cover and discounted membership rates for family members
• Free annual health checks and flu vaccination
• Ability to purchase additional annual leave

Note: We will be shortlistingas we receive applications.

Council is committed to honouring the principles of Te Tiriti o Waitangi/Treaty of Waitangi through its relationship with Kiingitanga, Waikato Tainui, mana whenua and maataa waka within Hamilton Kirikiriroa.

All candidates will be notified of the outcome on their application via email. Short-listed candidates will be required to complete an interview process, reference checks and a criminal check. If this role is Safety Sensitive a pre-employment medical including drug and alcohol test will be required. View more information about these checks and our commitment to the Privacy act here byclicking here .

This role is covered by the Children’s Act 2014, which means that shortlisted candidates will be required to undergo all safety checking requirements under the Act before commencing employment, as well as during employment.

It is important to us that we support you throughout our selection process (interview and assessments). If you have any access needs during this process, let us know in advance so we can make sure these are met.

As a council, we believe in creating a welcoming environment where everyone feels valued and belongs. We value inclusiveness (Kotahitanga) – we respect and value the unique perspectives, experiences, and talents that everyone brings.

This role is being sourced directly. If/where Hamilton City Council requires the support of a recruitment agency, we will seek this support from our panel of selected agencies. Hamilton City Council will not be responsible for, and will not pay, any commissions, fees or other payments related to unsolicited contact.

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