Retail Workforce Planning Lead

JobSpace; Auckland; Hybrid; NZD 120,000 - 160,000; Full time

Benefits offered by this job

Discounts across brands

Birthday day off

Free parking

Flexible working – 4 days in office, W

Parental leave

Employee assistance programme

Flexible benefits

Job summary

The Warehouse Group is seeking a Workforce Planning Manager to lead labour planning and forecasting across its national store network. You will drive analytics, budgeting and productivity improvements, partnering with Finance, HR, Operations and Technology to align labour with demand and financial targets.

You will coach a team of specialists, own workforce insights, and advocate practical solutions for frontline retail operations.

Qualifications

• Proven experience in workforce planning, labour management or workforce optimisation in a multi-site environment.
• Strong leadership including coaching and developing high-performing teams.
• Advanced analytical and problem-solving skills with data-to-insight ability.
• Strong commercial acumen linking labour investment to sales and performance.
• Stakeholder management across multiple levels.
• Experience collaborating with Operations, Finance, HR and Technology.
• Excellent communication and presentation skills to simplify complex concepts.

Responsibilities

• Lead, coach and develop a team of Workforce Planning Specialists, building capability and high performance.
• Own workforce planning, labour forecasting and budgeting across the stores network and support to related brands.
• Provide insights that influence labour investment, store performance and strategic decisions.
• Lead initiatives to improve productivity and store execution.
• Monitor labour performance with Finance and Operations, identifying risks and opportunities.
• Be the SME for workforce management tools, systems and reporting.
• Support evolution of planning and scheduling technology across the network.
• Ensure practical, frontline-friendly solutions for stores.
• Lead workforce-related projects and change initiatives across the store network.

Skills

Workforce planning

Forecasting

Labour management

Leadership

Analytical thinking

Stakeholder management

Cross-functional collaboration

Communication

Reporting & analytics tools

Tools

Workforce management systems

Labour scheduling tools

Reporting platforms

Job description

The Warehouse Group is seeking a Workforce Planning Manager to lead labour planning and forecasting across its national store network. You will drive analytics, budgeting and productivity improvements, partnering with Finance, HR, Operations and Technology to align labour with demand and financial targets.

You will coach a team of specialists, own workforce insights, and advocate practical solutions for frontline retail operations.