Retail Supervisor

Nexon; Whangarei; On-site; NZD 39,000 - 48,000; Full time

Job summary

Nexon Holdings Limited is seeking an experienced Retail Supervisor for Ngunguru Foodmart in Whangārei, New Zealand. This full-time role (30–42 hours per week) supports the Store Manager, oversees daily store operations, and ensures high customer service standards.

You will supervise staff, manage stock and pricing in the POS, handle till cashing and reconciliation, and assist with local promotions. Suitable candidates have 1–2 years in retail and may hold an LCQ; flexible to work evenings and

Qualifications

• 1–2 years of relevant retail experience.
• Diploma or degree in Business/Management or related field.
• LCQ certification is advantageous if held.

Responsibilities

• Supervise daily retail sales activities and store operations in the manager's absence.
• Manage stock levels and pricing using the POS system.
• Perform till cashing/reconciliation and assist with budgeting.
• Train and motivate store staff.
• Support local marketing, in-store promotions, and respond to customer inquiries.
• Ensure compliance with local regulations and customer service standards.

Skills

Retail experience

Education

Business/Management diploma or degree

Job description

NEXON HOLDINGS LIMITED is seeking experienced and dependable Retail Supervisor to join our team at Ngunguru Foodmart, Whangarei. This is a full-time, permanent role with 30 to 42 hours per week and pay ranging from $28 to $35 per hour, depending on experience. The successful candidate will assist with daily store operations, supervise staff, maintain high customer service standards, and support the Store Manager to ensure the smooth and efficient running of the store.

Key Responsibilities

• Operations & Leadership: Supervise daily retail sales activities, open and close the store as needed, and manage smooth store operations in the Manager's absence.
• Stock & Pricing Management: Determine product needs, ensure optimum stock levels, enter pricing/inventory into the POS system, and oversee the timely stocking of new inventory.
• Financial & Administrative: Perform daily till cashing/reconciliation, assist with sales forecasting, expense reviewing, budgeting, and maintaining weekly specials.
• Team Guidance & Training: Motivate store staff, cultivate a positive work environment, and deliver effective training programs for junior team members.
• Customer Service & Compliance: Ensure excellent customer service, handle customer inquiries/complaints, maintain positive customer relations, and ensure adherence to local council and government regulations.
• Business Insights & Marketing: Assist with local marketing, in-store promotions, and provide feedback on sales trends and local competitor activity.

Requirements & Qualifications

• Experience: 1–2 years of relevant retail experience OR
• Qualifications: Diploma or degree in Business/Management/relevant/other
• Certifications & Licenses: Not essential but could be an advantage if hold a current Liquor Licensing Controller Qualification (LCQ).
• Availability: Flexible to work various shifts, including evenings and weekends.
• Physical Fitness: Physically fit and comfortable with routine lifting and manual handling.