Retail Store Manager: Phone Repair & Electronics Leader

Foodstuffs South Island Limited; Canterbury; On-site; NZD 44,000 - 48,000; Full time

Job summary

CoverMe Ashburton LTD is seeking a highly motivated Retail Store Manager to lead the day-to-day operations of our busy CoverMe Phone Repair store in Ashburton. This role offers the opportunity to manage a dynamic team in a fast-paced mobile phone repair, electronics and retail environment.

You will oversee daily operations, train staff, manage repairs and stock, and ensure excellent customer service while rosters cover weekends and holidays.

Qualifications

• 1 year minimum in retail, customer service, mobile phone, electronics or repair-related roles.
• Knowledge of retail sales, inventory control, stock ordering and cash handling.
• Experience with mobile phones, tablets, computers or electronic repairs would be an advantage.
• Strong organisational and time-management skills.
• Good interpersonal and communication skills.
• Strong customer-service and problem-solving abilities.
• Ability to lead, motivate and manage a team.
• Ability to work independently and take responsibility for daily store operations.
• Willingness to work a rotating roster, including weekends, evenings and public holidays.

Responsibilities

• Oversee the daily operations of the phone repair and retail store.
• Lead, train, supervise and roster staff to ensure efficient store operations and customer service.
• Manage mobile phone, tablet and electronic device repair enquiries and ensure repairs are handled efficiently.
• Manage stock levels and place supplier orders to ensure phones, accessories, spare parts and other products are available.
• Respond to customer enquiries and resolve complaints professionally to maintain customer satisfaction.
• Monitor retail sales and repair performance and implement strategies to achieve business targets.
• Promote mobile phones, accessories, screen protectors, repair services and other products.
• Manage cash handling, point-of-sale transactions and daily financial procedures.
• Maintain accurate records of repairs, sales, stock and customer transactions.
• Ensure full compliance with workplace health and safety requirements and company policies.
• Maintain store cleanliness, organisation and professional visual presentation.
• Prepare and present sales, repair and performance reports to company management.
• Build strong relationships with customers and encourage repeat business.
• Identify opportunities to improve store operations, customer service and sales performance.

Skills

Retail experience

Customer service

Mobile/electronics repairs

Team leadership

Stock control

Cash handling

Organisational skills

Interpersonal skills

Problem solving

Job description

CoverMe Ashburton LTD is seeking a highly motivated Retail Store Manager to lead the day-to-day operations of our busy CoverMe Phone Repair store in Ashburton. This role offers the opportunity to manage a dynamic team in a fast-paced mobile phone repair, electronics and retail environment.

You will oversee daily operations, train staff, manage repairs and stock, and ensure excellent customer service while rosters cover weekends and holidays.