Retail Store Manager | Bethlehem NZ

Petstock NZ Limited; Bethlehem; On-site; NZD 70,000 - 90,000; Full time

Benefits offered by this job

Mental health support

Paid parental leave

Workplace Banking

Sonder wellbeing services

Job summary

Petstock Bethlehem is seeking a Store Manager to lead a passionate team and deliver world-class customer service in our Bethlehem store. You will lead from the front, drive sales, and cultivate a fun, inclusive in-store culture that motivates the team and enhances customer experiences.

As the inspirational leader, you’ll recruit and develop staff, manage stock with accuracy, and stay current on pet care, products, and services.

Qualifications

• Experience in a similar store leadership role.
• Demonstrated drive to achieve and exceed sales target.
• Strong leadership with the ability to motivate and build a high‑performing team, while fostering a positive culture
• Ability to prioritise and manage conflicting priorities, ensuring timely completion of tasks
• Ability to drive safe Work, Health & Safety practices
• Established business acumen
• Ability to be flexible and adapt to changing work conditions
• Strong interpersonal skills with ability to build relationships and rapport with customers and the team

Responsibilities

• Lead by example and mentor your team daily to deliver top customer service.
• Coach your team to develop product knowledge and selling skills.
• Lead from the front to ensure an exceptional customer experience.
• Create a strong safety mindset and foster a culture of safety within the team.
• Recruit, onboard, and induct high‑calibre new team members.
• Manage stock effectively and uphold stock integrity processes.
• Keep up-to-date on pet care, products, and services to advise customers.
• Support local marketing opportunities and sponsorships.

Skills

Store leadership

Sales target achievement

Team motivation

Health & Safety

Customer service

Relationship building

Job description

Take on the role of Store Manager at Petstock Bethlehem and lead a passionate team in delivering the world‑class customer service we're known for, playing a key role in the success of the Petstock Group. Strong leadership with the ability to motivate and build a high‑performing team, while fostering a positive culture Create a fun, supportive in-store culture where your team loves coming to work every day Lead from the front by consistently providing an exceptional customer experience With a fun, friendly, and inclusive culture, you’ll have every opportunity to grow your career within our retail operations team. Join a passionate team where we are inspired by pets and animals to be better people both in our careers and our everyday life, making an impact for Pets, People and the Planet! As an inspired member of the Petstock Group, our connections with pets help us grow as people. At the Petstock Group, together we live by this truth. We are continually inspired by pets and animals to be better people, both in our careers and our everyday life.

A Peek Into Your Petstock Day Lead by example, mentoring and inspiring your team daily Coach your team to achieve and develop their knowledge and skills Lead from the front by consistently providing an exceptional customer experience Create strong safety mindset, committed to fostering a culture of safety within your team Recruit, onboard, and induct high‑calibre new team members Manage stock effectively, ensuring accuracy and that the team follows stock integrity processes Demonstrate initiative by actively keeping your knowledge up to date on pet care, products, and services current Create a fun, supportive in-store culture where your team loves coming to work every day Proactively support local marketing opportunities and sponsorships

Do you have the below experience and looking to take the next step in your career?

• Experience in a similar store leadership role
• Demonstrated drive to achieve and exceed sales target
• Strong leadership with the ability to motivate and build a high‑performing team, while fostering a positive culture
• Ability to prioritise and manage conflicting priorities, ensuring timely completion of tasks
• Ability to drive safe Work, Health & Safety practices
• Established business acumen
• Ability to be flexible and adapt to changing work conditions
• Strong interpersonal skills with ability to build relationships and rapport with customers and the team

If this is the opportunity you’ve been looking for and you love Pets as much as we do,

Why Petstock is the Place for You Free access to mental health, financial & wellbeing support services through our Sonder service From supporting the Petstock Foundation to our sustainability projects and community partnerships, our people have opportunities to play a role and be part of something bigger. Because giving back, together, is what we do! Opportunity to purchase up to 2 weeks of Additional Paid leave & 4 weeks of paid parental leave Health and wellness services at a great corporate discount Exclusive access to Workplace Banking We’re built on family values, combined with a genuine passion for pets and people. We operate with heart, inclusivity, and inspiration for pets, people, and the planet. Follow us on LinkedIn to keep up to date on life across our various brands - https://www.linkedin.com/company/petstock In our effort to support People, Pets & Planet, we’re proud of the work our Foundation undertakes - https://www.petstock.com.au/pages/foundation Our diversity makes us better...we are a diverse team with varying strengths and an inclusive organisation, committed to providing equal opportunities for all. We encourage applications from people of diverse backgrounds who wish to be part of a culture where everyone can proudly be themselves. At Petstock we are passionate about supporting the communities we're part of, where possible we aim to hire candidates from the same geographic region (typically within a 80km radius) to strengthen community connections and support local economies.Whilst we do not prioritise local candidates over others, we recognise the benefits of hiring individuals who have unique insights into the local community. We are the Petstock Group, a network of energetic and passionate businesses, brands and pet lovers coming together to champion the health and wellbeing of our pets. Our connections with pets help us as people…at the Petstock Group, together we live by this truth. We are continually inspired by pets and animals to be better people, both in our careers and our everyday life. The Petstock Group is built on family values and our passion for pets and animals. We have built a strong, inspirational, and inclusive culture where hard work, fun, laughter & happiness is the norm. Inspired by pets, to grow as people, the Petstock world is one where anything is possible, together we make an impact for people, pets, and the planet.