Retail Manager- Mandarin speaking

Harding+; Auckland; On-site; NZD 60,000 - 90,000; Full time

Benefits offered by this job

Accommodation and meals on board

Visas and seafaring documents

Dedicated training

Contract role at sea

Job summary

Harding+ is seeking an experienced Mandarin-speaking Retail Manager to lead onboard retail teams and drive sales performance aboard our cruise fleet. You will guide guest interactions, train staff, and ensure exceptional service while meeting sales targets.

You will own the client base, manage events such as private sales and in-store sessions, and uphold luxury standards across shop floor and back-office operations, with accommodation and meals provided on board.

Qualifications

• Proven experience as a Retail Manager or Assistant Manager.
• Fluent in Mandarin and able to communicate with guests and colleagues.
• Able to lead a team to achieve and exceed sales targets.
• Experience at sea is advantageous.

Responsibilities

• Lead a team to create an exceptional and memorable onboard retail experience.
• Inspire the team to provide exceptional customer service while delivering sales and profit targets.
• Set an example for your team as a role model.
• Identify and deliver training requirements within your team.
• Take ownership of client base including outreach to clients for events such as private sale and in-store events.
• Maintain high standards on shop floor and back-office operations.

Skills

Mandarin fluency

Retail management

Team leadership

Sales targets

Public speaking

Customer service

HR processes

Numeracy

Job description

Are you an experienced Mandarin-speaking Retail Manager with a proven track record of leading retail teams and driving sales performance? If you are outgoing, customer-focused, and passionate about delivering exceptional service, we would love to hear from you!

About us:

Harding is leading the way in innovative onboard cruise retailing, working closely with our cruise line partners and brand partners to ‘make every cruise better’. We stay at the forefront of retailing and consistently provide outstanding customer service, culminating in winning the Cruise Retailer of the Year award for 2022, 2023 and 2025.

What you will be doing:

• Leading a team in creating an exceptional and memorable retail experience for the guests on board
• Leading and inspiring the team to provide exceptional customer service, whilst delivering sales and profit targets
• Setting an example for your team by acting as a role model
• Identify and deliver training requirements within your team
• Take ownership of your client base including outreach to clients for events such as private sale, in-store events and product knowledge
• Consistently deliver the highest possible standards both on the shop floor and in back office operations

Who you are:

• Proven experience as a Retail Manager or Assistant Manager (ideally with experience at sea)
• Fluent in Mandarin, with the ability to communicate confidently with guests and colleagues
• Motivated in leading a team to achieve and exceed sales targets
• Excellent face to face customer service and sales ability, utilising strong communication and interpersonal skills
• Proven ability in public speaking and showcasing luxury items
• Adaptable to change and able to work in a high-pressure environment
• A strong leader and team player who is commercially driven and goal orientated
• Highly competent in store and HR processes including sales reports, loss prevention, audits, appraisals, disciplinaries etc
• Excellent numeracy and literacy skills

What you will receive:

• Competitive salary and generous commission structure
• Accommodation and meals on board
• Necessary visas and seafaring documents to work at sea
• Dedicated in-house bespoke training across sales, product and brand
• Guidance, support and development from the central office team
• Contract role, working and living at sea for up to 6 months at a time, with a 1-2 month break at home between contracts