Regional Retail Leader: Coach Stores & Drive Growth

Vapo; Auckland; On-site; NZD 41,000 - 55,000; Full time

Benefits offered by this job

Competitive wages

Advancement opportunities

Job summary

Auckland City Sando Limited seeks a capable Store Manager to lead day-to-day operations of the busy retail store in Auckland. You will drive sales, manage stock, set staff rosters, and ensure excellent customer service while upholding safety and compliance standards.

Key responsibilities include product mix decisions, budgeting, staff training, promotional campaigns, and ensuring profitable store performance through effective cost control and teamwork with suppliers and stakeholders.

Qualifications

• At least 1 year of relevant experience in gift shop, souvenir or tourism retail, or a closely related retail sales environment.
• Strong retail selling and customer service skills.
• Good communication and interpersonal skills.

Responsibilities

• Organise and coordinate the day-to-day operations of the retail store
• Actively participate in frontline retail sales and customer service
• Support retail sales and customer service for customers from Asian markets
• Assist with product selection, product mix and purchasing recommendations
• Monitor customer demand, purchasing patterns and retail sales performance
• Identify products and product ranges suitable for different customer groups and markets
• Prepare and coordinate staff rosters
• Train, supervise and support retail sales staff
• Plan and implement seasonal, product and in-store promotional activities
• Monitor stock levels and coordinate replenishment
• Maintain product presentation and store standards
• Respond to customer complaints and concerns in a professional manner
• Build and maintain strong relationships with suppliers and other stakeholders
• Ensure compliance with company policies, procedures, health & safety regulations

Skills

Retail sales

Customer service

Communication

Mandarin Chinese

English

Korean/Japanese (pref)

Education

Retail Management/related qualification

Job description

Store Manager

Auckland City Sando Limited

Location: Auckland City Sando Limited

Employment type: Permanent full time

Minimum hours per week: 30 Hours

Maximum hours per week: 40 Hours

Minimum hourly rate (low salary range): $25

Maximum hourly rate (high salary range): $35

Job Overview

We are currently seeking a dedicated Store Manager to oversee the day-to-day operations of our busy store. This role is essential in ensuring smooth operations, maintaining high standards, and creating a welcoming atmosphere for our customers.

Key Responsibilities

• determining product mix, stock levels and service standards
• formulating and implementing purchasing and marketing policies, and setting prices, promoting and advertising the establishment's goods and services
• selling goods and services to customers and advising them on product use maintaining records of stock levels and financial transactions
• undertaking budgeting for the establishment
• controlling selection, training and supervision of staff
• ensuring compliance with occupational health and safety regulations
• Oversee day-to-day store operations, including hiring, scheduling, training, performance management, supervising employees, and rostering
• Manage store profitability and control expenses, including labour costs, inventory levels, and handling cash and inventory shortages
• Maintain adequate stock levels, core product range, and effective merchandising
• Develop and implement pricing strategies to ensure competitiveness while maintaining profitability
• Plan and execute promotional campaigns, including seasonal and holiday promotions, to drive sales and attract customers
• Monitor and optimize the product mix to meet customer demands and maximize sales opportunities
• Ensure compliance with Employment and Health & Safety Legislation at all times
• Negotiate supply and pricing agreements with suppliers to optimize costs
• Complete daily, weekly, and monthly banking and turnover reports
• Prepare annual budgets and work to achieve store performance goals within budget constraints
• Implement and enforce daily operating procedures to keep the store clean, adequately stocked, organized, and well-maintained
• Conduct regular stock takes according to company policy
• Continuously enhance store performance and uphold high standards in customer service

Person Specification

• Must have either Diploma Level 5 or two years of relevant work experience
• Strong numerical data analysis skills
• Ability to work well under pressure
• Able to multitask and prioritize tasks
• Able to work during weekend and public holiday
• Strong communication and conflict-resolution abilities
• Strong analytically and problem-solving skills
• Ability to work independently and collaboratively in a dynamic environment

Location

Auckland

Salary

NZD $ 35.00 – $ 38.00 per hour, depending on skills and experience

About the Role

We are seeking a capable Retail Manager to organise and control the day-to-day operations of our retail store and support the effective delivery of retail sales and customer service.

The successful candidate will be actively involved in retail sales, product selection, product mix, staff rostering, staff training and supervision, stock management and retail promotional activities.

The role will also support the store's engagement with customers from Asian markets. The successful candidate will be expected to communicate effectively in English and Mandarin Chinese, with Korean or Japanese language ability preferred.

When tourism groups or other organised customer groups visit the store, the Retail Manager will welcome customers, present and explain relevant products, provide recommendations and assist with retail sales.

Key Duties and Responsibilities

• Organise and coordinate the day-to-day operations of the retail store
• Actively participate in frontline retail sales and customer service
• Support retail sales and customer service for customers from Asian markets
• Assist with product selection, product mix and purchasing recommendations
• Monitor customer demand, purchasing patterns and retail sales performance
• Identify products and product ranges suitable for different customer groups and markets
• Prepare and coordinate staff rosters
• Train, supervise and support retail sales staff
• Plan and implement seasonal, product and in-store promotional activities
• Monitor stock levels and coordinate replenishment
• Maintain product presentation and store standards
• Respond to customer complaints and concerns in a professional manner
• Build and maintain strong relationships with suppliers and other stakeholders
• Ensure compliance with company policies, procedures, health & safety regulations

Essential Skills & Experience

• At least 1 year of relevant experience in gift shop, souvenir or tourism retail, or a closely related retail sales environment
• Experience in retail sales and customer service
• Strong retail selling and customer service skills
• Good communication and interpersonal skills
• Ability to work effectively with domestic and international customers
• Good organisational and problem-solving skills
• Good proficiency in Mandarin Chinese and English
  Preferred Korean or Japanese language ability
• Experience communicating with Asian customers is advantageous

Qualifications & Additional Skills

• A relevant tertiary qualification in Retail Management, Marketing, Business, Economics, Commerce, or a related discipline is advantageous
• Understanding of customer purchasing behaviour, market trends and retail sales performance is advantageous
• Experience working with international visitors or in tourism-focused retail is advantageous
• Knowledge of New Zealand products is advantageous

Benefits

• Competitive wages
• Advancement opportunities

Company Culture

We are committed to providing high-quality products and professional customer service to a diverse range of local and international visitors.

Equal Opportunity

We welcome applications from all backgrounds and are a different environments; we remain respectful and inclusive.