Retail Manager

Briscoe Group; Queenstown; On-site; NZD 70,000 - 95,000; Full time

Benefits offered by this job

Discounts across Briscoes & RebelSport

Discounted health insurance

Financial wellbeing resources

Job summary

Briscoe Group in Queenstown is seeking a Retail Manager to lead our dual-site Briscoes and Rebel Sport operation. Reporting to the Business Manager, you will drive day-to-day retail operations, develop the team, and deliver strong sales and customer service results across both brands.

Join a fast-paced, growth-focused team and take on greater responsibility while sharpening your leadership skills. This full-time role requires Sunday to Thursday shifts and a proactive, solutions-orientated

Qualifications

• Proven retail leadership experience, ideally within a high-volume or big-box retail environment.
• Strong communication and business acumen.
• Ability to work weekends and evenings as rostered.

Responsibilities

• Lead, motivate, and develop a high-performing team through coaching, training, and scheduling.
• Drive sales and customer service excellence to meet targets across Briscoes and Rebel Sport.
• Oversee loss prevention initiatives and ensure policy and audit compliance.
• Model team leadership on the shop floor and provide feedback to drive performance.
• Maintain health and safety culture and ensure safe store operations.
• Oversee inventory management and stock integrity.

Skills

Retail leadership

Customer service

Communication

Team coaching

Health & safety awareness

Tools

POS systems

Job description

• Plenty of opportunities for growth and development
• Leadership role with an iconic NZ brand
• Full time role, two consecutive days off

Are you currently managing in retail and ready to take the next step in your career? Join our dynamic team in Queenstown as a Retail Manager. Reporting to the Business Manager, who leads our dual-site Briscoes and Rebel Sport operation, you'll play a key role in leading the day-to-day retail operation, developing the team and driving strong sales and customer service results.

As part of our multi-brand, multi-site team, you’ll have the opportunity to work across both Briscoes and Rebel Sport, gaining valuable experience and insights.

If you thrive in a fast-paced environment and you’re eager to take on more responsibility while continuing to develop your leadership skills, this role is perfect for you! Step into a position where every day brings new challenges and opportunities.

This position is full time, working Sunday to Thursday.

About The Company

Briscoe Group is an Equal Opportunity Employer, a partner of First Foundation and a proud supporter of Cure Kids. We value our people and helping them grow, so joining us will give you plenty of opportunities to grow and develop, personally and professionally.

As a member of our team, you’ll have access to plenty of benefits, such as exclusive discounts across Briscoes and Rebel Sport, discounted health insurance and access to financial wellbeing resources.

What will you be doing?

• People Management: Lead, motivate, and develop a high-performing team through effective coaching, training, and scheduling
• Sales and Customer Service: Leverage the sales & service program to achieve high standards of customer service, exceed sales targets, taking accountability of the store
• Loss Prevention and Compliance: Implement and maintain loss prevention initiatives, ensure compliance with company policies and audit programs, and identify opportunities to improve results
• Team Leadership: Lead by example on the shop floor, providing positive and corrective feedback to team members to drive performance and development
• Health and Safety: Ensure the safety of yourself and others by following company policies, participating in health and safety activities, and building a positive health and safety culture within the store
• Inventory Management: Maintain the integrity of inventory through proven skills and effective management practices

What will you need to bring to this role?

• Proven retail leadership experience, ideally within a high-volume or big-box retail environment.
• A genuine enthusiasm for the retail industry
• A strong desire to build a career in retail management
• Proven experience in leading staff within a retail environment
• Strong creative, strategic, analytical and organisational skills
• Possess strong business acumen and outstanding communication skills
• Ability to work autonomously, be self-motivated, and function effectively as a team player
• Maintain calmness under pressure and effectively find solutions
• Be dependable and trustworthy
• Ability to multitask and maintain a big-picture perspective
• Flexibility to work rostered shifts, including weekends and evenings

Applications Close: 20 October 2026

If you have any questions or need further information please contact Julia Budge, People and Talent Specialist on [e-mail]

You must be eligible to work in New Zealand or hold New Zealand Permanent Residency or Citizenship. All applications will be treated with strictest confidentiality.

We may use AI-assisted technology as part of the recruitment process to help review and order candidates based on the information they provide and their suitability for the role. The technology supports, but does not replace, human decision-making and does not make automatic decisions about whether a candidate progresses through the recruitment process.