Retail Front-End & Customer Experience Leader

The Warehouse Group; Wellington; Hybrid; NZD 65,000 - 85,000; Full time

Benefits offered by this job

Team member discounts across our store

Ongoing training and development

Career growth within NZ's largestretai

Supportive team environment

Job summary

The Warehouse Group in Paraparaumu is seeking a Sales Support Manager to lead front-end operations, customer service, and store administration. You will drive efficient checkouts, minimise wait times and support the leadership team in daily store operations.

You will champion customer experience, develop a high-performing team, and uphold safety and compliance standards across the front of house. This is a fulltime role based in New Zealand.

Qualifications

• Leadership experience in a retail or customer-focused environment.
• Strong communication and relationship-building skills.
• Ability to stay organised and keep things moving in a fast-paced setting.
• Confidence leading a team and helping others succeed.
• Understanding of operational standards and compliance requirements.

Responsibilities

• Lead, coach and develop a team that delivers great customer service every day.
• Keep the front end running efficiently and help minimise customer wait times.
• Support store administration, cash handling and compliance processes.
• Champion health and safety and create a safe environment for everyone.
• Ensure Click & Collect orders are picked accurately and ready on time.
• Support loss prevention initiatives and store audit standards.
• Assist with store opening and closing routines and provide leadership across the wider store when needed.
• Build a positive team culture where people feel valued and set up for success.

Skills

Leadership

Communication

Organisation

People development

Positive attitude

Job description

The Warehouse Group in Paraparaumu is seeking a Sales Support Manager to lead front-end operations, customer service, and store administration. You will drive efficient checkouts, minimise wait times and support the leadership team in daily store operations.

You will champion customer experience, develop a high-performing team, and uphold safety and compliance standards across the front of house. This is a fulltime role based in New Zealand.