Retail & Fast-Food Operations Supervisor

Dream Traders Limited; Whakatāne; On-site; NZD 30,000 - 39,000; Full time

Job summary

Dream Traders Limited in Whakatane, North Island is seeking two reliable Supervisors to join our busy retail and fast-food operations. You will coordinate staff, oversee daily operations, monitor stock, and ensure customer service and safety standards are met.

The role requires good communication, organizational and leadership skills, the ability to work weekends, and a minimum of one year in a supervisory or similar role, with NZQA Level 4 or higher.

Qualifications

• Minimum 1 year of supervisory or similar operational role.
• NZQF Level 4 or higher.
• Must be legally entitled to work in New Zealand.
• No criminal background.
• Reliable, responsible and customer-focused.
• Willing to work weekends.

Responsibilities

• Assist with daily operations of the store or fast-food business.
• Coordinate staff duties and allocate tasks to ensure smooth operations.
• Monitor staff attendance, performance and work standards.
• Assist with staff training and provide guidance on workplace procedures.
• Monitor stock levels and assist with ordering and stock control.
• Receive, check and appropriately store incoming stock and supplies.
• Assist with maintaining sales, stock and operational records.
• Ensure products and services are provided to customers in a professional and timely manner.
• Handle customer enquiries and resolve routine customer concerns appropriately.
• Maintain high standards of cleanliness, food safety and workplace hygiene in the fast-food business.
• Ensure workplace health and safety procedures are followed by staff.
• Assist with merchandising, product displays, promotions and daily sales activities.
• Monitor product quality and ensure business procedures are followed consistently.
• Report operational issues, stock requirements and staff matters to management.
• Support management with implementing business policies and procedures.
• Help maintain a positive, safe and productive working environment.

Skills

Customer service

Leadership

Staff coordination

Communication

Decision making

Flexibility

Education

NZQA Level 4 qualification or higher

Job description

Dream Traders Limited in Whakatane, North Island is seeking two reliable Supervisors to join our busy retail and fast-food operations. You will coordinate staff, oversee daily operations, monitor stock, and ensure customer service and safety standards are met.

The role requires good communication, organizational and leadership skills, the ability to work weekends, and a minimum of one year in a supervisory or similar role, with NZQA Level 4 or higher.