Retail Consultant

ESR Group NZ Ltd; Auckland; On-site; NZD 42,000 - 54,000; Full time

Benefits offered by this job

Amazing team member discounts on ourf­

Holistic Wellbeing programs

Fun, Supportive and collaborative team

Job summary

Early Settler is seeking a Retail Consultant to join our store team. You will provide a personalised customer experience, understand customer needs, and recommend items that match their home styling goals while aiming to hit sales targets and store KPIs.

You will need great communication, a friendly demeanor, and the ability to upsell and cross-sell. The role includes handling merchandise, maintaining store standards, and contributing to a welcoming shopping environment.

Qualifications

• Demonstrated ability to engage customers and understand needs.
• Experience achieving sales targets and KPIs (conversion, AOV).
• Strong communication and customer service skills.

Responsibilities

• Identify customer needs and recommend matching items.
• Maintain product knowledge to describe features and benefits.
• Upsell and promote sales and promotions when appropriate.
• Deliver exceptional customer service consistently.
• Demonstrate company values in every interaction.
• Ensure store displays align with VM guidelines.
• Resolve customer concerns promptly and professionally.

Skills

Customer engagement

Sales targets

Communication skills

Teamwork

Manual handling

Tools

Computer literacy

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Early Settler is about stylish modern living - We sell furniture and gorgeous homewares that is affordable and designed to help create a home you truly love living in. There's no place like home and, no matter what your style, we've got something to make yours even more comfy and beautiful.

Why Join Us?

Here at Early Settler, we are looking for people who share our innate passion for providing exceptional customer experience. We love what we do and we love to support each other to hit our goals.

This is how we getthe best of we with the best of me!

To support our most important asset,YOU,we provide you with:

• Amazing team member discounts on our fabulous products
• Holistic Wellbeing programs to support you to be your best self
• Fun, Supportive and collaborative team environment

What is the Role:

We are currently looking for a dynamicRetail Consultantto join our store team.

This Retail Consultant is responsible for ensuring high levels of customer service by offering a personalised experience, taking a genuine interest in getting to know our customers and recommending items that match their needs. This role is also responsible for achieving sales targets and Store KPIs (conversion, customer service score, average transaction value,etc).

Key Responsibilities:

• Ascertain customer's needs and recommenditems that match.
• Keep up to date with product knowledge to accurately describe product features and benefits
• Upsell and cross-sell where appropriate - inform customers about sales and promotions
• Consistently provide exceptional customer service
• Demonstrate our values in action during every customer interaction
• Ensure store presentation consistently aligns with Visual Merchandising (VM) guidelines
• Assist, resolve or escape all customer concerns in an appropriate and timely manner

Who are we looking for?

You are someone who loves retail and all its nuances. You understand the customer journey and can make the magic happen to bring a customer’s vision to life. You are all about teamwork and delight in hitting and smashing sales targets. You're a go getter and you appreciate#KeepingItReal

What's needed to succeed:

• At least 2 years retail experience in home/lifestyle products preferred
• The ability to engage with our customers to bring their vision for their home to life
• An "I've got this" attitudefor selling and exceeding your sales targets
• Exceptional communication skills and computer literacy
• The capability to balance customer care and administrative duties
• A genuine interest in home-styling, furniture or creating welcoming living spaces is a plus!
• Be keen as beans to live our values #WeAddValue, #WeAreDistinctive, #WeMakeItPersonal, #WeAreExperts, #WeKeepItReal.
• As we are a furniture store, the role involves regular manual handling of products including lifting, carrying and moving items of varying sizes. Applicants must be physically capable of safely performing these tasks as part of their daily duties.

* Applicants must be a NZ citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa.

* Roster - Tuesday - Saturday - 40 hours per week.

We understand a lot of time and effort goes into applying for roles and we genuinely thank all applicants in advance. Due to the volume of applications we receive, only successful applicants will be contacted for an interview.