Retail Business Manager

Assembly Label; Auckland; On-site; NZD 60,000 - 80,000; Full time

Benefits offered by this job

Uniform allowance

Staff discount

Parental leave

Mental health day

Inclusive team culture

Learning and development

Job summary

Assembly Label is seeking a passionate Retail Business Manager (Store Manager) to lead our Manawa Bay Surplus store. You will drive sales, deliver outstanding guest experiences, and foster a positive team culture that reflects our values of quality and authentic connection.

You will manage a team of retail stylists, provide staff training, and focus on opportunities to engage with local and international fashion markets while working through public holidays and peak retail seasons.

Qualifications

• Leadership and team motivation experience.
• Strong customer service and communication skills.
• Proven reporting skills and data accuracy.

Responsibilities

• Drive weekly/monthly/annual sales and margin targets.
• Deliver exceptional customer service to build brand loyalty.
• Uphold Assembly Label's retail standards while leading by example.
• Collaborate with Regional leadership to ensure data integrity and loss prevention.
• Provide consistent training and development for staff and foster positive store culture.
• Build strong cross-department relationships to support store operations.
• Maintain high standards of personal and store presentation.
• Work with Design and Operations teams to stay aligned with product range.

Job description

We are seeking a passionate and experienced Retail Business Manager (Store Manager) to lead our Manawa Bay Surplus store. This full-time role is responsible for delivering operational excellence, fostering team culture, and providing an elevated guest experience that reflects our commitment to quality, intentional simplicity, and authentic connection.

Why we will love you:

To be successful in this role, you will have the ability to meet sales targets and have proven experience leading and motivating a team. You will be able to deliver highly engaging customer service, with strong communication and time management skills. We are searching for someone with strong reporting skills, who is enthusiastic and welcoming to feedback. You will also possess a clear understanding of the Assembly Label values and product range. You will be leading a team of retail stylists so will have the ability to provide staff training and development, focusing on individual opportunities leading to a positive and engaged store culture. Through your proven experience, you will show us a keen understanding of both local and international fashion markets. You will need to be available to work public holidays, weekends and key retail seasons.

What's in it for you?

• Fantastic opportunity for learning, growth and development.
• The clothes! Our team members receive a generous uniform allowance.
• Family and friends staff discount.
• 12 weeks paid parental leave.
• Quarterly paid mental health day.
• An inclusive, fun and diverse team culture.

Responsibilities:

• Driving sales to deliver weekly/monthly/annual sales and margin targets.
• Constantly delivering a high level of customer service to ensure brand loyalty and repeat business.
• Upholding Assembly Label's retail operational standards and procedures while leading your team by an exemplary personal standard.
• Working alongside the National Retail Manager, State Manager and Assistant Business Manager to ensure the store's data integrity and loss prevention strategies are executed in line with business targets.
• Provide consistent training and development for all staff while creating a positive and engaging store culture.
• Nurture internal relationships with other departments and stakeholders of the business.
• Maintaining the highest level of personal and store presentation standards.
• Seasonally engage with the Operations and Design teams ensuring a well-defined understanding of the product range in store.

We encourage applications from people of all backgrounds and underrepresented groups who reflect our wonderfully diverse community.