Retail Assistant — Customer Service & Stock Champion

Woolworths Ltd.; Rotorua; On-site; NZD 45,000 - 60,000; Full time

Benefits offered by this job

Team discounts

Staff benefits

Job summary

Woolworths Group in New Zealand is seeking a customer-focused team member to enhance the in-store shopping experience, assist customers, and uphold high presentation standards. You will contribute to daily operations, support stock replenishment, and collaborate with the team to deliver outstanding service.

Ideal candidates bring strong interpersonal skills, integrity, and a proactive mindset to ensure customer satisfaction and adherence to safety policies across store environments.

Qualifications

• Customer-centric focus with a consistent commitment to loyalty and service excellence.
• Strong interpersonal skills enabling effective customer interactions and teamwork.
• Demonstrates integrity, professionalism and alignment with company values.
• Attention to detail and proactive issue escalation when needed.

Responsibilities

• Champion Customer Service & Engagement: be highly visible, assist customers, and resolve inquiries and complaints.
• Drive Product Availability & Quality: replenish essentials and fresh food, maintain stock quality and presentation.
• Support Smooth Operations & Standards: collaborate with the team for daily operations and store cleanliness.
• Prioritise Safety & Compliance: uphold safety protocols and ensure adherence to policies and regulations.

Skills

Customer-centric focus

Strong interpersonal skills

Integrity & professionalism

Detail-oriented & proactive

Job description

Woolworths Group in New Zealand is seeking a customer-focused team member to enhance the in-store shopping experience, assist customers, and uphold high presentation standards. You will contribute to daily operations, support stock replenishment, and collaborate with the team to deliver outstanding service.

Ideal candidates bring strong interpersonal skills, integrity, and a proactive mindset to ensure customer satisfaction and adherence to safety policies across store environments.